Nassau Business Monthly Celebrating small business in a big way
AMELIA ISLAND • FERNANDINA BEACH • YULEE CHAMBER OF COMMERCE
May 2012 Vol 1 Issue 3
RETURN ON INVESTMENT
BUSINESS START-UP/ EXPANSION ASSISTANCE
VISITORS TO OFFICE
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The Chamber’s core mission is to create a favorable business climate in Nassau County that enables existing and new businesses to prosper.
The Chamber’s Board of Directors has identifi ed fi ve keys to prosperity to fulfi ll that mission:
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Ensuring the viability of the Florida A1A corridor and its infrastructure
Reducing taxes and fees
Maintaining a diverse economic base
Strengthening the local economy
Implementing smart regulation
Take your business to the next level
On Tuesday, May 22, customer service expert Bill Drury will present a workshop entitled “A Passion for Service: How to Win Customers and Reduce Lost Sales.” From 1985 until 1990, Drury was the National Training Consultant for the Zig Ziglar Corporation. He speaks, trains and travels extensively and has proven to be one of the most effective and entertaining speakers in the industry. Bill’s lively presentations and DVD program instruct more than 20,000 people each year!
Subjects Bill will cover include: Who really signs your paycheck;
Stay motivated; Make a great fi rst impression; Create a vision for service; Communicate respect to every customer; Personalize your service; Listen; Handle the irate customer; Overcome stress and burnout; Handle the ten most diffi cult customers.
Some Customer Service Facts: 7 out of 10 customers who stop
doing business with a company do so because of the way they were treated on the fi rst contact; 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them; 97% of all companies never formally train employees in the simple art of customer retention.
SPONSORED BY: Seating is limited.
BILL DRURY A Passion for Service
TUESDAY, MAY 22, 2012 Residence Inn Amelia Island
SESSION 1: 8:30-11:30 a.m. SESSION 2: 1-4 p.m. (sessions are identical)
$99 per person (1–4 Chamber member employees)
$89 per person (5 or more Chamber member employees)
$149 per person (non-member employees)
To register, call (904) 261-3248. Payment must be received in full by May 15 to confi rm your reservation.
The Chamber celebrates the contributions of Nassau County’s small businesses during National Small Business Week, May 21-25, with big plans!
the Chamber’s celebration of Small Business Week. Come network with the incredible entrepreneurs who contribute to the unique character of our community at the Amelia Island Club, a private club located within the Amelia Island Plantation. As always, there will be great food, drinks and prize drawings. Admission is $5 for Chamber members; $25 for non-members. The next day, on Tuesday, May 22, in conjunction with the Amelia Island Convention & Visitors Bureau, we’re going to help our members focus on taking their customer service to the next level by offering a dynamic half-day seminar with nationally recognized customer communications expert Bill Drury (see below).
ay’s Business After Hours will move to Monday, May 21, to help kick off
Finally, throughout the week of May 21-25,
Chamber staff, ambassadors and volunteers will be out visiting our small business members. We are asking our larger business members to partner with us in this celebration. We need donations of logoed promotional items or special coupons that will be given out during our visits as well as sponsors for the gift bags themselves. We also need volunteers to help us fi ll the gift
bags for our small businesses and then deliver them to our members throughout the week. If you are interested in attending “A Passion for Service,” donating items for our Small Business Week gift bags or volunteering to stuff gift bags and deliver them, please contact Chamber Administrative Assistant Peggy Albrecht at (904) 261-3248 or firstname.lastname@example.org
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