Tel: 08712224939 Useful information


AT THE AIRPORT You must check in AT LEAST 2-3 hours before your flight is scheduled to take off in accordance with your itinerary. If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such situations arise, and while we will endeavour to assist in making alternative travel arrangements to get you to your destination, any costs or loss incurred as a result will be your responsibility.


ARRIVAL


After passing through customs at the airport you will be met by one of our representatives and they will show you to your taxi taking you to your chosen accommodation.


TRANSFERS Transfer timings for each resort are shown on the introduction page of each resort in this brochure. The times quoted are direct travelling times. You will be transferred from the airport to your accommodation on arrival and from your accommodation back to the airport on your departure.


DEPARTURE


Our representatives will advise you of your precise departure arrangements. Normally you will be expected to vacate your room by noon on departure day (with the exception of Nile Cruises where you may be expected to check out by 8am). In the case of a night flight, the vacating day is noon prior to the departure time. Please refer to ‘Nights in Resort’ below for further information.


LUGGAGE ON DEPARTURE DAYS


If you are vacating your accommodation at midday and have to wait some considerable time for your departure from resort, your luggage remains your responsibility during this time. Whilst our representatives may be able to suggest places where luggage can be stored, this will be entirely at your own risk. We cannot accept responsibility for any luggage that is left unattended.


OUR REPRESENTATIVES


Our representatives are carefully selected to offer you advice, useful tips and the benefit of their local knowledge. You will be given a contact telephone number for our representatives or local agents.


NIGHTS IN RESORT Your accommodation is reserved for you from 12 noon on the day you leave the UK. For night flights departing after midnight, the day you leave the UK is deemed to be the previous day so that you have immediate access when you arrive. In most cases and by international convention, rooms must be vacated by 12 noon on the last day of your holiday. You may have to wait several hours before your return flight departs. Where possible, a room will be made available for changing and storing luggage. Some hotels may let you keep your room but they are entitled to make a charge for this service and this does not form part of your contract with us. This is not normally possible with apartments. Where half board, full board or all inclusive has been booked and flight timings may mean losing one meal, your holiday price has been adjusted to compensate


ACCOMMODATION


Our accommodation is selected in accordance with our 150 point audit for accessibility. Each property is graded in accordance with our ‘E’ grading system which is fully explained on page 4.


All accommodation classifications and ratings are granted by the tourist authority of the country you are visiting. We have no influence over the ratings/classifications that are granted.


AVAILABILITY OF RESORT AND ACCOMMODATION FACILITIES


In some resorts, hotels and apartments it is possible that certain advertised facilities may not be available or fully operational in the early and late part of the season, due to the number of participating holidaymakers and weather conditions. Also air-conditioning and heating, where mentioned may be available only at certain times of the day or year at the hoteliers discretion and at an additional cost. Such situations are regrettably beyond our control.


NILE CRUISES


Itineraries and excursions may alter beyond our control. Delays can be experienced, particularly at locks and this may lead to the last minute cancellation of excursions or overnight cruising. Due to the number of boats on the Nile several may dock together (side by side) which may obscure the view from your cabin. Getting on and off boats may mean walking through/across boats docked adjacent to your own (levels may vary). Care should be taken on gangplanks and any uneven surfaces.


BREAKAGES AND DEPOSITS You will be expected to pay for any damage or breakages caused to your accommodation or hotel room. This must be paid before you leave the resort. Property management reserve the right to evict you from the accommodation where deliberate damage/breakage has been caused. We will not accept any responsibility for your action in such cases. Some properties charge a deposit on arrival which is refundable at the end of your holiday (assuming there is no damage to the accommodation as a result of your stay).


SWIMMING POOLS


Most hotels and apartments do not employ a lifeguard. Please ensure that children and non-swimmers are supervised at all times and observe the pool rules at your accommodation. We do not recommend any diving, however if you wish to dive please check that the water is deep enough and that the property allows diving. You should also exercise caution around the pool areas since pool surrounds are often slippery when wet and you should not enter the pool after drinking alcohol. Please note that swimming pools may be temporarily withdrawn for maintenance purposes. Hoteliers and apartment owners may make a discretionary charge for facilities at their accommodation, e.g. pool and sun loungers.


MAID SERVICE


Overall the standard of cleaning in holiday accommodation is good and frequent. The frequency of the service may vary between different properties of differing classifications.


INSECTS


Insects are prevalent in hotter countries. It is advisable to take insect repellents with you on holiday in order to avoid mosquito bites.


DRINKING WATER


Although water is chlorinated in most destinations, we do not recommend that you drink it since not all countries treat tap water. We would recommend that you drink bottled water which is inexpensive and widely available throughout the resort.


ALL INCLUSIVE


In accordance with your room vacation at 12 noon on the day of departure, the all-inclusive package will also finish at this time. Some hotels may offer the facility to extend the all-inclusive but this must be arranged and paid for locally. Times/facilities available during all-inclusive terms of stay may vary in certain hotels.


SAFETY AND LOCAL STANDARDS


The safety standards and regulations in operation overseas are those of the country visited and often regrettably, do not aspire to the same levels as the UK. Therefore, the general standards of safety, hygiene, fire precaution etc. may be lower than your expectations. This is a matter for the authorities of that country and the overseas supplier of the services concerned.


FIRE SAFETY


Please read carefully all fire safety information which is available in your hotel or apartment. On arrival, always familiarise yourselves with the nearest fire exits to your room or apartment.


STANDARDS AND SAFETY OF BEACHES Our brochure descriptions give a fair indication of the type of beach at the resort and the availability of any watersports or any other beach related activities. Although many holiday-makers prefer swimming pools and surrounding terraces to the beach, as a responsible company we feel it our duty to point out that the EC publishes a report annually which lists the beaches throughout Europe which do not meet the Commission’s requirements to cleanliness. Swimming outside of designated beaches is very dangerous; there can be strong undercurrents where swimming in such areas has resulted in loss of life. We recommend that you swim off main beaches and should avoid remote rocky coastlines. Familiarise yourself with the local flag warning systems and seek local advice on which beaches are the safest. Check to see if the beach has lifeguards and swim parallel to the shore within your depth. Children should be supervised at all times and there should be no swimming at night. You should swim before eating and drinking and not immediately after. You should also be aware of any “zones” for jet skis and power boats and stay well away.


SCUBA DIVERS PLEASE NOTE:


IT IS IMPORTANT YOU DO NOT DIVE FOR 24 HOURS BEFORE TRAVELLING BY AIR. THIS MAY INVALIDATE YOUR TRAVEL INSURANCE IN THE EVENT OF ILLNESS.


BALCONIES


If you are travelling with young children, make sure they are not left unsupervised on balconies. Keep balcony furniture away from the railings so that they are not encouraged to climb up.


GLASS PANELS Few hotels and apartments are legally obliged to install “toughened” or safety glass in their windows, doors and glass cabinets etc. Please take particular care when walking through patio doors. It can be difficult to spot if they are closed in bright sunlight. Identifying stickers should be in place on patio doors and other large glass doors. If they are missing, please bring this to the attention of the accommodation.


PLAYGROUNDS AND CHILDREN’S CLUBS Some hotels and apartments in our programme feature playgrounds and other children’s facilities including children’s clubs. These are not always supervised and it is advisable that you supervise your children at all times, throughout your holiday.


ALCOHOL


Most people like to indulge during holidays. There are times however, when alcohol is best avoided. Egypt is a Muslim country, the majority of alcohol is imported and therefore more expensive


than in the UK. Local alcohol is much cheaper than imported varieties, however the quality may be lower. Soft drinks such as coca cola and lemonade are widely available and bottled water is recommended. You should not drink alcohol before swimming and it should be avoided during sunbathing, since it causes dehydration. Never drink if hiring a car, as drink-driving laws exist in most countries. Drunken behaviour in accommodation and on board aircraft can result in you being asked to leave the accommodation or the aircraft accordingly. In such cases, our contract with you will cease and we will bear no further responsibility for you.


MOPEDS, MOTORBIKES AND JET SKIS


Mopeds are a major source of injury (and even death), especially when in the hands of inexperienced riders. Any insurance cover available when you hire may not be adequate in either of these events. Although mopeds and motorbikes look like fun, we strongly recommend you do not indulge. Pushbikes are a healthy option but be careful of motorised vehicles which ALWAYS have priority. Due to our own experiences in dealing with injured guests who have hired jet skis over recent years, we have been made increasingly aware of their possible dangers. We do not want to spoil your fun, but would like to highlight the potential hazards involved in hiring jet skis which in the past has resulted in serious injury.


PREGNANCY NOTE


Airline regulations state that women over 28 weeks or more into pregnancy, at the time of return travel, must have a medical certificate of fitness before travel. Normally after 32 weeks, permission to travel is refused.


CARRIAGE OF INFANTS


Infants must be over 6 weeks old to travel by air and must be under 2 years old on the date of return to qualify as an infant. Charges for the carriage of infants vary from airline to airline and relevant charges will be advised at the time of booking. There is no luggage allowance for Infants. British registered airlines will now allow infants to travel in one of four approved child car seats. The price charged will normally equate to the applicable seat-only price. You will not be charged for cots or food for any infant, at the time of booking. Cots and food are available in most resorts and accommodations but they must be paid for locally


NOISE


Our experience has shown that if you are used to living in a quiet area, you are likely to find a resort described as “quiet” in this brochure, subject to a higher level of noise than you might expect. Local people will often start work as early as 6.30am. Motorbikes are very common and they can be heard all night. Many locals keep animals such as sheep, goats, dogs, chickens, cockerels and camels and it is not unusual to hear barking throughout the night and crowing in the early morning. In general, holiday makers like to stay up late and make use of all the night-time facilities. Entertainment in all resorts can be open-air and can go on until 2- 3am. Please remember that life goes on even in the quietest resorts. If you are concerned about noise levels, it is important to read the description of the accommodation in resorts carefully. In addition in Muslim countries there is a call to prayer five times a day including calls at dusk and dawn.


TOURIST DEVELOPMENT Tourism is a rapidly expanding industry and this has resulted in many new accommodations being built, as well as new holiday villages, roads, plumbing and sewer systems. This is in response to demands by the influx of tourists and there are still new buildings and roads being constructed in most popular resorts.


BUILDING WORKS


Since holiday resorts are constantly being developed and expanded, there may be building or construction work in the vicinity of your chosen accommodation or in the resort in general. The work may start early in the day, as per local practice, and it can occur during any time throughout the season. It is impossible to foresee the extent of such activity and we regret we cannot always issue information on these ever-changing local conditions. Whenever we are made aware of such work and if, in our opinion it is likely to affect your direct enjoyment of the holiday, we will endeavour to notify you as soon as possible. We ask you to bear in mind that as tour operators, we have no control over such work and should this happen close to you, please do not let it spoil your holiday.


PASSPORTS AND VISAS


Please refer to Section 15 of our Booking Conditions regarding Passports and Visas. As travel regulations constantly change, we as tour operators are unable to provide up-to-date information concerning such requirements. It is therefore your responsbility to ensure that you comply with all necessary travel regulations, especially visas and passports, either through you travel agent or directly with the appropriate consulate of the countries involved. Visas are required for all visits to Turkey and Egypt. For British passport holders, these can be obtained from the relevant Embassies in the UK or locally on arrival. Please note that if you choose to obtain your visa locally on arrival, it will have to be paid for in Pounds Sterling. Local currency will not be accepted for payment of a visa. All non-British passport holders should check with the relevant embassies in the UK prior to travelling.


USEFUL TELEPHONE NUMBERS Cyprus Tourist Board


Cyprus High Commission Czech Republic Embassy Czech Tourist Authority Egyptian Consulate Greek Tourist Board Greek Embassy


Malta High Commission Malta Tourist Office


Netherlands Board of Tourism Royal Netherlands Embassy Portuguese Tourist Board Portuguese Embassy Spanish Tourist Board Spanish Embassy Turkey Tourist Board Turkish Embassy US Embassy


020 7569 8800 020 7321 4100 020 7243 1115 020 7631 0427 020 7235 9777 020 7495 9300 020 7221 6467 020 7292 4800 020 8877 6990 020 7539 7950 020 7590 3200 020 7201 6666 020 7235 5331 020 7317 2011 020 7235 5555 020 7839 7778 020 7393 0202 020 7499 9000


TIPPING Tipping is standard practice and expected, especially in Egypt. Keep plenty of small change/notes for tipping purposes. The general rule is to tip little and often. You will be expected to tip porters, waiters, pool attendants, barmen, boat crew, coach drivers, taxi drivers and in general anyone who offers you any type of service or assistance.


PERSONAL SAFETY


Please take care of all your personal property and valuables at all times. Wherever possible, you should make use of any safety deposit boxes that are available in your accommodation. Always remember to lock your door and close your windows at night and when you go out in the same way that you would at home. Be careful when walking around holiday resorts, since given the opportunity, pickpockets throughout the world are keen to help themselves to your handbags, cameras etc.


MEALS


Bed and Breakfast is usually continental unless otherwise stated. Half Board is usually breakfast and evening meal and can be either buffet or waiter service at the discretion of the management. Guests staying on half board, full board or all- inclusive basis have their meals in the main hotel restaurant unless otherwise advised on arrival. Please bear in mind that guests with special dietary needs (for example, vegetarians, vegans and different cultures) may not find the same variety or options available that they are accustomed to. Although several higher standard hotels will offer an alternative menu, please do not expect too much. Your board ceases when you vacate your accommodation at 12 noon on your departure day.


DRESS CODE


Most 3, 4 and 5-star hotels enforce a minimum dress code for dining in the restaurants in the evenings. In effect, this means no jeans, no shorts, no trainers and no swimwear for both men and women. This is only a guideline and requirements may vary between hotels, therefore it is advisable to check on arrival at your chosen hotel.


TRAVEL AND HEALTH ADVICE


Before you go overseas, check out the Foreign and Commonwealth Office website at www.fco.gov.uk/ knowbeforeyougo; it is packed with essential travel advice and tips, and up-to-date country information. Useful health advice and information can be found on the Department of Health’s website at www.dh.gov.uk/travellers they also produce a leaflet entitled “Advice on Health for Travellers”. Please speak to your GP or Practice Nurse if you have any queries regarding your health and travel arrangements.


EHIC You should obtain a European Health Insurance Card (EHIC) prior to travel. The EHIC entitles all UK residents to reduced cost (sometimes free) health care, if necessary, whilst travelling in most European countries. The quickest way to get an EHIC is to apply online at www.dh.gov.uk/travellers as customers will receive it within 7 days. Alternatively, customers can call the EHIC Application Line on 0845 606 2030 or pick up an application pack from local Post Offices. It can take up to 21 days for the EHIC to arrive if applied for by post. Please remember that the EHIC is an addition to travel insurance and should not be relied upon instead of travel insurance. Some insurance policies may be deemed invalid without the EHIC and you should check with your insurance provider before travelling.


Tel: 08712224939 Booking conditions


IT IS IMPORTANT THAT YOU READ THESE BOOKING TERMS AND CONDITIONS AND OUR USEFUL INFORMATION PRIOR TO MAKING YOUR BOOKING AS THEY WILL FORM THE BASIS OF YOUR CONTRACT WITH US:


The following terms and conditions and our “Useful Information” form the basis of the contract between you and ENABLE HOLIDAYS LTD. This contract is made in accordance with these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.


We are a member of ABTA (membership no W7335) and are currently holding ATOL No 6261 issued by the Civil Aviation Authority, which provides for your protection in the unlikely event of our insolvency. The CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information; visit the ATOL website at www.atol.org.uk.


1. OUR AGREEMENT WITH YOU 1.1 When you make a booking you guarantee that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. You will also become directly responsible for the payment of the total holiday price and if applicable and appropriate, any cancellation charges.


1.2 A contract will exist as soon as we issue our confirmation invoice. In the event that your booking is made by a travel agent a contract will exist once you ask the travel agent to confirm the booking and a booking reference has been issued to you subject to section 21 below (System Errors).


1.3 We will only accept bookings if the lead name of the booking is over 18 years of age. Written consent from parent / legal guardian is required for any travellers under the age of 18 who are travelling without their parents or legal guardians.


2. YOUR HOLIDAY PRICE 2.2 When you make your booking you must pay a minimum deposit of £250 per person. The deposit payable may vary according to destination and product. Please note that if your booking includes a scheduled flight, the price of the flight may be payable in full at the time booking depending on class of fare booked.


2.3 The balance of the price of your travel arrangements must be paid at least twelve weeks before your departure date. If the deposit and/or balance are not paid on time, we shall cancel your travel arrangements and retain your deposit if applicable. You may also be charged any appropriate cancellation charges if applicable under Section 4.


2.4 No person will be allowed to travel unless the company has received cleared funds, or evidence of cleared funds, prior to your date of departure.


2.5 All monies paid to the travel agent are held on our behalf at all times. Where the booking was made via an agent you will have to provide us with documentary proof that you have paid the travel agent e.g. credit card statement, in order for us to claim any payment from the agent in the unlikely event that payment issues arise.


2.6 If you are paying by credit card, you will incur a credit card fee which will be notified to you prior to confirming your booking. We aim to keep these charges to a minimum and in accordance with the amounts charged by the credit card companies. No charges will be incurred for payments made by debit card.


2.7 Please note: In the event of any conflict between any special offers on our website and the price quoted by our reservations department, the price quoted by our reservations department will prevail.


SURCHARGES 2.8 Please note that the price of your travel arrangements can be varied due to changes in: transportation costs e.g. fuel, taxes or fees chargeable for services e.g. landing taxes, and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations.


2.9 There will be no change within 30 days of your departure and we will absorb any variation up to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission.


2.10 If this variation means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may either accept alternative travel arrangements if we are able to offer them (if this is not of equivalent or higher quality you will not have to pay more but if it is of lower quality you will receive a refund of the difference in price), or cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your surcharge notification.


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2.11 Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.


3. IF YOU CHANGE YOUR HOLIDAY 3.1 If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible.


3.2 Please note that it is not possible to change your holiday from one season to another. Such alterations will be considered and treated as cancellations.


3.3 Any request for changes to be made must be in writing from the person who made the booking or your travel agent.


3.4 When requesting a change to your arrangements you will be asked to pay an administration charge, (detailed below), and any further cost we incur in making this alteration (for example, if there is a difference in price). You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.


3.5 Please Note: Certain travel arrangements (e.g. scheduled flights) cannot be changed after a reservation has been made and any alteration request may incur a 100% cancellation charge. Any amendments to scheduled flights will be subject to the individual airline policy in place which is beyond our control. In some cases, amendments to scheduled flights may mean cancellation and re-booking. In these circumstances you will be liable to pay the airline charges and cancellation fees, in addition to any amendment fees we charge.


3.6 Charges for alterations will apply as follows:


a) If you make any alteration to your holiday after we have confirmed your booking, other than increasing the numbers in your party or adding a service to your booking, an amendment fee of £35 will be charged, in addition to any applicable accommodation or airline fees.


b) For changes within 12 weeks of the departure date, other than a name change, you will be liable to pay cancellation charges (please refer to section 4).


c) Name changes will be accepted up to 3 weeks before your departure date and a charge of £35 will be levied, in addition to any applicable accommodation or airline fees.


d) Cancellation charges may be applicable where name changes are made within 3 weeks of the departure date, plus any applicable airline charges. This includes changing a name from your maiden name to your married name.


e) If the holiday price depends on the number of persons booked into an accommodation and you wish to change that number of persons, the price will be calculated on the basis of the new party size. Any increase in price per person as a result of part cancellation is not a cancellation charge. It is a price adjustment resulting from the amendment to the number of persons travelling.


3.7 Important note: all amendments must be confirmed in writing by fax, email or post by the lead name on the booking or by your travel agent. If a fax/email is used as the appropriate method of cancellation, you/the travel agent are advised to keep a copy of the fax/email confirmation as this may be required for proof in the unlikely event of any discrepancies.


4. IF YOU CANCEL YOUR HOLIDAY 4.1 You may cancel your travel arrangements at any time. Your travel arrangements may not be cancelled by anyone else in your party unless we have express written permission from you to do so.


4.2 All cancellations must be notified to our office in writing by the lead name on the booking or your travel agent and should be marked ‘URGENT – CANCELLATION NOTIFICATION’. Cancellations can also be made by fax or email by you or your travel agent and must be marked the same way. You/your Travel Agent must keep a copy of your written cancellation request in case of any discrepancies and we would advise you to check that your cancellation request has been received and actioned by us. The effective date of cancellation will be when the notification is received by us.


4.3 Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below:


NOTIFICATION CANCELLATION PERIOD


CHARGE 71 days or more Loss of deposit


70 - 53 days or more 30% of holiday cost* or deposit if more 56 - 36 days or more 50% of holiday cost* or deposit if more 35 - 22 days or more 70% of holiday cost* or deposit if more


21 – 15 days or more 90% of holiday cost* or deposit if more 14 days or less


100% of holiday cost*


* If you change your booking, ‘Holiday cost’ does not include any handling/amendment fee or other costs paid which are not refundable in the event of your cancellation.


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