HEADLINES
Online Parts Ordering, Reference Material Key to Completing Vehicle Diagnostics
By Ryan Gray When it comes to shop efficiency, the ability of technicians to
research and even place orders for school bus parts has become as vital as the actual preventative maintenance schedule. In fact, the two go hand-in-hand. School Transportation News
approached the various
school bus manufacturers to gauge what they offer in terms of online parts and inventory solutions as well as vehicle reference material for dealers and customers. IC Bus offers its OnCommand Service Information, the
rebranded Bus ISIS. Matt Crump, a customer service marketing specialist at Navistar, said the end user simply types in the VIN and the system shows all service info for that particular bus chassis, body and engine. Click on a link and find all major components of that vehicle and see related item numbers and cross-reference numbers, then place an order for those parts that are fulfilled by the local dealer. OnCommand also works in conjuction with Navistar’s Fleet
Charge service that automatically bills customer accounts, which Crump said makes it easier for the dealers because they get paid immediately. Similar to a charge card, dealers are directly reimbursed by the Fleet Charge program. Crump called OnCommand a “one-stop shop” as it allows access
customer
information as well as VPU date and any engine calibrations that are necessary,
to the vehicle warranty and registration the latter which can be performed by
using Navistar’s Service Max. If a shop uses a fault code reader, OnCommand defines what the codes mean and gives the
Thomas Built Buses offers Electronic Service Parts information that provides information on specific part numbers based on VIN look up.
proper procedure for making the specific repair. OnCommand also includes recall information, authorized fuel campaigns and technical service letters. Technicians can look up wiring diagrams and schematics and operator service manuals. Tomas Built Buses offers a web portal that links to parts
information based on VIN that date back to 1995, and another area houses information as far back as 1980. Te Tomas solution also offers a reference manual as well as a module listing for vehicle registration and warranty info. A key feature of the Saf-T-Liner C2 reference manual, for
example, is a keyword look up that displays a photo of the part, and an option number gives customers a module that lists options available by model. Another feature under the
IC Bus’ OnCommand portal displays all parts and options including illustrations by bus models and VINs.
36 School Transportation News Magazine March 2012
Collins Bus dealers can go online and browse body parts that are available for the company’s line of school buses.
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