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Goal VII. The Arc is a catalyst advancing best practices among all community-based service providers and the preeminent provider of inclusive services and supports for people with I/DD and their families.

Chapters of The Arc Provide Direct

Services 4%

Advocacy 22%

Advocacy and Direct Services 74%


Strategy 1 Establish a knowledgebase of best practices in supports and services for people with I/DD, as well as of the specific programs, services and supports offered by chapters of The Arc.

Strategy 2 Conduct or commission research to assess the quality of outcomes attained by people with I/DD served by chapters of The Arc in comparison to other community- based service providers.

Strategy 3 Set clear direct-service standards for what are best practices in services and supports for people with I/DD and their families, as well as a system of education, training and support to promote organizational improvement consistent with the standards.

Chapters of The Arc provide direct services, advocacy or both.

Note: 1,247 respondents, Grant Thornton Stakeholder Survey 2008

Strategy 4 Provide ongoing professional development and education for program staff of chapters of The Arc, promoting best practices in programs, services and supports for people with I/DD.

Strategy 5 Develop and implement mechanisms for promoting continuous quality improvement in the supports and services provided by chapters of The Arc.

Strategy 6 Develop and implement processes to effectively address complaints from the public about programs, supports and services provided by chapters of The Arc or other evidence of conduct that is incompatible with the best interest of people with I/DD and their families.

Goal VIII. The Arc is a household name, well-known and respected as an effective, responsive, well-managed, responsibly governed, and sustainable nonprofit federation.

Strategy 1 Rebrand The Arc to establish its position as the leading advocacy and service nonprofit for people with I/DD in the United States, including supporting chapters in implementing the new brand identity.

Strategy 2 Reaffirm The Arc’s relevance and role on behalf of all people with I/DD, regardless of diagnoses and at all stages of life.

Strategy 3 Develop a collaborative approach to fundraising among national, state and local chapters that maximizes philanthropic resources.


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