Art Fowler handling orders and taking care of his customers.
Kimberly Stevens
WIT Nashville
the door on time, the WIT associate dealing with the transmission shop is fully invested in solving the problem. It is their business! Another important reason WIT’s
employees are so good at what they do is work experience. Virtually every member on WIT’s staff has worked in the transmission industry, some for many years. Other employees are newer fresh faces helping the industry to renew and expand itself, but the common factor is they know transmissions. Kimberly Stevens, one of WIT’s
Outside Sales Representatives, is the face of the company to many shops around the country. She has been in the business fourteen years—four with WIT—and works as sort of a middle- man between WIT and their customers. Her main objective is to do Whatever It Takes and use whatever resources she has to make sure the rebuilding customer has everything they need to succeed.
GEARS March 2012 “Because a lot of us have been in the
industry a long time—we have avenues to help the customers other distributors may not have,” says Stevens. “Many of WIT's sales people are former builders. They know where the customer is coming from. A lot of customers tell me they like that, some rely on it. If the shop or rebuilder customer has a problem, they can contact their sales rep and get ideas on how to fix that problem.” Another WIT employee, Art
Fowler, who has been in the industry over thirty-five years and with WIT since the start, adds: “You’re not just a number to us. You’re a breathing human being that has problems and issues, and we want to deal with them until we get them taken care of.” That’s the secret: hiring individuals
with a passion for the transmission rebuilding industry and for the rebuilding customer. Employees at WIT love what they do. Sharing the passion is a perk of the job, not a procedure
WIT Scranton
from a book. “There’s nobody at WIT who
wouldn’t bend over backwards to help the customer,” continues Stevens. “That’s one of the reasons I came here. Because it’s employee owned, and that’s the type of people we are— it’s what makes this company thrive.”
Engaged With The Industry WIT cares deeply about the health
of the transmission industry as a whole and they understand it is always evolving. Because of this, the company has done everything in their power to educate themselves and their customers about industry trends, prices, and products. In addition to their ever expanding
catalog of parts, WIT also sponsors seminars to educate shop owners about new and changing industry trends and technology, as well as sales seminars that teach mechanics how to sell the job.
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