A Unique Name For AUnique Business
Proving They’ve Got What It Takes
line, they expect a job done correctly, at the right price, on time and with a good warranty backing up your work. What keeps them coming back
H
and telling their friends and neighbors positive news about your shop is not just ordinary service—it’s extraordi- nary service. Customers want to know you’ve done whatever it takes to solve their transportation problem. Back in 2000, when Kenny Hester
first formed his transmission parts dis- tribution company, he not only made this sentiment its mission statement— he made it the name. We call it WIT, but they are much more than a unique name. In the twelve years since
their inception, Whatever It Takes Transmission Parts—WIT—has prided themselves on going above and beyond to exceed their customer’s needs. Their devotion to the industry has made them one of the fastest growing distributors in the country and they have played a key role in keeping shops across the nation well-stocked and busy. They are a company founded on the principles of hard work and dedication to service. They pride themselves on their ability to help their customers help their customers. The people at WIT won’t just encourage you to go the extra mile; they’ll be right with you every step of the way! Good business boils down to three
things: A strong group of employees, both knowledgeable and invested in company growth. As an extension to that principle, the entire company
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WIT Florence: Andrea Heathcock, Tyler Strait, Tyler Haraway, Nick Yerbey, Anna O’Steen, Rodney Peters, Andy Montgomery, Chanel Williams, Scott Adams, Algie Waddell, Kiristie Gray, Blake Berry, Emily Gautney, Pam McCullough, Amanda Newton,
Adam Peters, Linda Childers, Teresa Little, Melinda Thompson, Elizabeth Caldwell, Dana Brewer, Deedie Simpson, Joey Peters
needs to care about and encourage industry growth. But most importantly, a company needs to understand its customer and be willing not just to deliver, but to over-deliver by going the extra step.
The Extra Step – What WIT Does Don’t take our word for it. Anyone
with access to the internet could locate with just a few clicks any number of brochures and articles praising WIT and the good work they do—but talk is cheap. Lucky for WIT (and for their customers), they’re able to put their money where their mouth is. The proof is in the pudding.
Employee Owners We’ve already established one facet of success is an invested staff
of employees willing to work for the customer first. The task is easier said than done as most of you know. So where does WIT find these people? Is there some secret trick to snagging top notch staff members? Actually, no! WIT’s secret to
employing the best people is, like most of the things WIT does, simply common sense, but extremely effective. WIT is one of a handful of
companies in our industry to carry the proud title of ESOP, Employee Stock Ownership Program. Essentially, this boils down to the fact every one of the people WIT employs is automatically an Owner or Associate. The responsibility for success of WIT rests squarely and equally on everyone’s shoulders. This means every time a
transmission shop calls for a part, or needs help getting a customer’s car out
GEARS March 2012
ealthy businesses grow from happy customers. When a customer has money on the
Kenny and Mike Hester Looking Over a New Transmission Layout
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