SHOW LISTINGS SHOW LISTINGS SHOW LISTINGS SHOW LISTINGS SHOW LISTINGS SHOW LISTINGS SHOW LISTINGS BIOMNI Stand number: 314
Contact details T: 020 7557 4200 F: 020 7557 4201 E:
info@biomni.com W:
www.biomni.com A: York House, 23 Kingsway, London, WC2B 6UJ
Biomni is the pioneer of user-centric Service Catalog and Request Fulfilment solutions. With Biomni in play, IT departments, and IT Service providers alike, transform into the agile business partner that the overall business demands. Biomni’s solution is ideal for the business customer who expects a self-service shopping experience with excellent customer service from IT. Biomni helps IT departments deliver and support an ever-increasing range of physical devices, software and virtual infrastructures.
Biomni have also made significant moves to bridge the gap between ITIL Service Catalog education and actual customer adoption. Biomni’s Front Office Essentials programme is a wholly unique offering that enables any IT organisation to easily define, manage and publish it’sits own IT Service Catalog without any costs whatsoever. Since Front Office Essentials launched in July 2011 over 600 new customers are benefiting from Biomni’s rich and scalable Service Catalog software, and collaborating across to our global Service Catalog community. The cost-free Front Office Essentials programme includes:
• ITIL V3.1 Service Catalog Management software with Service Lifecycle Management and Service Portfolio support inclusive (SaaS or on-premise);
• Service catalog templates;
• Vast Knowledgebase that supports your Service Catalog adoption process with ‘How to’ documents, Whitepapers & Case Studies and much more;
• OpenService Catalog Community and forum to exchange ideas, seek answers to specific questions, etc. with other Front Office customers;
• Downloadable Integrators and Connectors to other leading ITSM and SaaS solutions.
Biomni’s iTunes-like approach to the presentation of IT Service Catalogs provides business users with a single point of contact for all interactions with their IT organisation. Biomni’s Front Office Essentials allows IT Departments to easily define, manage and publish their service offerings, deliver tangible cost savings, improve business operations and increase customer satisfaction.
Our Front Office Express and Enterprise editions enable you to take your published Service Catalog and make it Actionable with Service Request and Request Fulfilment processes. Upgrades are simple and quick, as is administration of the entire solution; no coding or programming at all.
Uniquely, Biomni approach the challenge of Service Catalog and Request Fulfilment from the Business user, rather than a Technical Agent. Our solution has not grown from a Service Desk tool, it’s evolved directly from Business demand; hence business and end-user adoption of our solution is unparalleled.
Well over 1.4 million users are in production worldwide at leading global service providers and in corporate enterprises. Biomni is a proud member of VMware’s Tap Alliance Program, an Amazon Web Services (AWS) Solutions Provider, a certified Microsoft ISV, and an accredited Symantec™ Developer Partner.
Biomni’s entire Front Office solution suite is certified ITIL V3.1 complaint through Pink Elephant’s PinkVERIFY program.
www.biomni.com
BMC SOFTWARE Stand number: 810
Delivering choice in IT Service Management
Whether you are buying a new car, a new home, or even IT service management software, having choices is valuable. The demands placed on IT support teams and the systems they use vary greatly from organization to organization – we recognize that one size does not fit all when it comes to choosing ITSM software. BMC had a choice when we decided to expand our business and serve the needs of a wider range of IT service management customers. The choice of Numara was easy – great products and a great team.
The BMC and Numara bonus
BMC recognises that customers love Numara. In fact, it was customers that helped Numara win the Service Desk Institute Supplier of the Year Award for 2011. We’re proud to extend our family with the most widely deployed service desk on earth, Track-IT! We’re also now able to bring an unparalleled breadth of IT management capability to mid-sized organisations with the Footprints portfolio. We are committed to the roadmap for these products, and inspired by what we can do together as leaders in ITSM.
Choosing SaaS?
We all know that SaaS is one of the hottest topics in ITSM right now. But did you know that BMC has the fastest growing SaaS IT management solution in the world? It’s tailor-made for organisations between 500 and 5,000 employees in size. It’s called BMC Remedyforce and it includes the benefits of BMC’s 20 year leadership in IT Service Management and runs on the industry’s leading SaaS platform,
force.com. If you are interested in exploring what SaaS could mean for your organisation, Remedyforce is a great choice to consider.
For those facing a bigger challenge
For organisations looking to gain better control of larger and more complex IT support operations, or for those looking to achieve the very highest levels of best practice alignment – BMC Remedy ITSM represents the most comprehensive and flexible IT Service Management solution on the market.
Armed with out-of-box ITIL processes for a faster deployment and IT business management for a tighter grip on cost, the market-leading IT service management suite is available both on premise and in the cloud. Reduce complexity and make support, change, asset, and request management a seamless integrated process – even in the most challenging of technology environments.
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