12 About this award
People have long been the silent asset of the data center. Much of what happens inside the data center depends upon the people charged with design, operation and management and since the data center professional is rarely working in isolation, this places an added premium upon the capability of the data center operator to develop, manage and motivate effective teams to carry the operation forward. Tis award seeks to recognize best practice in developing and maintaining the data center team, for either one-off projects or initiatives or ongoing functionality.
Sponsor
CB Richard Ellis is the world’s leading commercial real estate services firm serving property owners, investors and occupiers through more than 300 offices worldwide.
Its
dedicated data centers team provides advice to occupiers, operators and landlords of data centers and telecommunications- related property. It has a complete understanding of how data center M&E services,
IT platform
requirements and property interact for data mission critical businesses. For more information visit www.cbre. eu/datacentres.
Britannia shutdown approx 400 hardware devices and in excess of 400 database and middleware services in three hours, 20 minutes, only 20 minutes over.
Data Center Operational Team of the Year
Winner 2010: Britannia “Te operations people are the unsung heroes of the data center world”
Andrew Jay, CB Richard Ellis
Britannia Powerdown Team 2010 (Leader: Andrew Bradley)
Originally Britannia was reactive to power downs, only carrying them out when it was forced into them. Several years ago, however, it was decided that it would become proactive about these events and facilitate an annual power down at each of its data centers.
Doing so allows for regulative works and preventative maintenance to be performed. By adopting this best -practice approach, support teams can continually refresh and maintain their skills base. Tis is important because equipment is often installed and integrated into the current infrastructure but never powered down. By not doing planned power downs the team risked losing this valuable understanding.
Te main objectives of the project were to power down the equipment within three hours and power up within a set timeframe, liaise with user support testing and ensure 100% service availability on the Monday morning. Another objective allowed the team to identify issues that would normally go undetected, due to the 24x7 environment, such as:
• an ATM configuration clash between live and standby routers – this would have only been found out if a failover had been invoked;
• how the telephone system operates when key components are removed.
Finalists 2010 ControlCircle
ControlCircle’s Datacentre Team was formed to install client’s equipment into the data center, and carry out migration
services, environmental monitoring and capacity and power management. Its objective was to build a global template for ControlCircle’s data center suites around the world and to give customers the best data center environment available to them.
Capgemini UK plc in partnership with Red Engineering Design
Te Capgemini team designed, built and opened Merlin, a sustainable data center
in the UK, to time and budget while overcoming significant external challenges with utilities and power supply, council and planning and additional client demands. Applied original thinking and innovation at every level was required to deliver new standards of sustainability in a data center, providing top-class customer service, flexibility, resilience, security and cost-effectiveness.
Rackspace
Te Rackspace team was formed to carry out the merger of two existing data centers into one state-of-the-art facility
in Slough, UK, which housed servers for the whole of its EMEA customer base (about 7,000 customers). Rackspace Hosting is the world’s leading specialist in hosting and cloud computing and has been ranked in the Financial Times Top 50 Great Place to Work in the UK for the past six years. Rackspace provides Fanatical Support to its customers across a portfolio of IT services, including managed hosting and cloud computing.
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www.datacenterdynamics.com/awards
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