The following pages contain the culmination of submissions from proprietors around the country with Best Practices in the area of League Retention and League Development. At the completion of the 2011 Business Trends Survey, which was developed by the League Development Committee, proprietors were given the opportunity to share their Best Practice in either League Retention or League Development.
Over 635 centers were represented in this year’s survey with over 120 Best Practice submissions received. Led by the League Development Committee, BPAA staff
reviewed the submissions and selected 49 to be shared with the industry ̶ 20 in the section
of League Development and 29 in the section of League Retention. It is important to note that many of the submissions spoke to the need of customer service as a center’s main retention tool.
The League Development Committee recognizes that providing exceptional customer service in today’s business world is an imperative in retaining ALL customers including league bowlers. However, the intent of this document is to share ideas and league formats outside of providing exceptional customer service.
The result is this two part guide. The first section is League Development (pages 3-16) and the second is League Retention (pages 17-34). Each Best Practice is presented in the same four question format that it was asked. In some cases where a question was not answered, the category is omitted.
The survey consisted of four questions: Describe your Best Practice. Why does it work?
What are your steps to success? What has been the financial impact?
Thank you to all BPAA members who took part in the survey and submitted your Best Practice. Your participation is appreciated and your input will go a long way in helping your peers increase the profitability of their centers. It is the hope and goal of the
League Development Committee that somewhere in this guide is a new idea for your center to try or an old idea that you just haven’t thought about for some time.
If you did not have a chance to complete the survey this year, but have an idea you would like to share, we welcome your suggestions as we hope this will become an annual publication.
Page 2
Bowling Proprietors’ Association of America
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36