SIGN News AZYZ expands its CNCRoutershop division
The CNCRoutershop, a division of AXYZ International, has been upgraded and expanded to appeal to a much wider range of users of routing, engraving and cutting machines. Hitherto, this consumables, tooling and after-sales support facility was designed primarily to serve the interests of AXYZ machine owners but has now been extended to include other leading brands. The stock of CNC routing tools, consumables and accessories
held by this division, all of which are available on next-day delivery, was already one of the largest and most competitively priced available. Now, following wider sourcing of additional products from leading quality suppliers in the UK and Continental Europe, the division can accommodate the requirements of virtually every routing and engraving specialist company, regardless of the make of machine installed. Furthermore, for companies where the volume and nature of the work undertaken may now require higher productivity, improved quality or more flexible programming which cannot effectively be met by the routing technology installed, the expanded capabilities of AXYZ CNCRoutershop division can now provide a much wider choice of tooling, consumables and machine upgrade options that could avoid the need for companies to invest in new machinery during the current economic downturn. Heading the division is Operations Manager Nikki Griffiths who commented: “We intend to build on the already successful
CNCRoutershop brand and deliver a much wider choice of tooling and consumables options, machine upgrades and training facilities at unbeatable prices. We have created a team of highly skilled and factory-trained specialist engineers and technical support personnel who will enable the division to deliver an even better service and provide market-leading solutions at very competitive prices.” Supporting the expanded division is a raft of service facilities.
These include 24-hour online ordering and technical help, wall charts to assist tooling selection and to determine the correct cutting speeds for specific materials and, as required, printed catalogues. The AXYZ team of specialist engineers lend further support by providing tailored solutions to keep machines running continuously and to avoid potentially damaging and costly breakdowns. Standard or bespoke training courses, conducted either on-site or at the AXYZ training centre, complete the CNCRoutershop offering. For further information, visit
www.cncroutershop.com or telephone Nikki Griffiths on 01902 375600.
Tech8 launches first class pay-as-you-go service and support
Tech8, the technical support and spares specialist for the wide format printing industry, has launched a new first class pay-as-you-go service and support package for owners of large format digital printers. Unlike some other pay-as-you-go support deals, this option matches the service terms offered by Tech8 to its annual warranty customers. The new Tech8 service has been launched to meet the needs of
customers who prefer to pay-as-they-go rather than be on a long-term warranty contract. It offers all the priority benefits of a warranty contract, but without the upfront costs, contractual obligations or small print exclusions that can sometimes be associated with them. Tech8’s pay-as-you-go option is available for print owners of
all leading wide format printer models. The company has fully-trained engineers based across the UK and offers a 24 hour response. The company also carries a large inventory of spare parts in stock so they are available for immediate despatch. “Sadly, when it comes to large format printer service,
pay-as-you-go customers are often treated like second-class citizens,” comments Justin Atkinson, Business Manager at Tech8. “If these customers aren’t on the most-expensive level of pre-paid annual warranty, they can find they have to contend with long wait times for service, a lower level of priority and frankly a second rate service. This ultimately means their printers can be out of action for days.”
Justin adds, “At Tech8, we
understand that a faulty printer costs a business time and money. Our primary aim is to always get the machine back up and running as soon as possible and we see no reason to delay that if a customer does not have a pre-arranged warranty with us.” “We also like to offer our
customers choice and, much like the mobile phone model, we like to offer our customers the option of paying upfront on a contract/warranty basis or to pay-as-they-go,” he concludes. For more information on
Tech8 and its pay-as-you-go option telephone Tech8 on tel: 01628 560893 or visit the website
www.tech8.eu
62 Sign Update ISSUE 134 FEB/MARCH 2012
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