7.4. The maximum liability for any claim other than for death, personal injury or illness will be limited to the price paid for the holiday.
8. TRAVEL INSURANCE
It is an essential condition of you booking a holiday that you take out adequate holiday insurance covering at least circumstances leading to the cancellation of your booking and providing sufficient medical cover for illness or injury and repatriation while overseas. You must provide us with the name of your insurers, your policy number and their 24 hour emergency contact number before you travel. One Traveller Ltd will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking.
9. COMPLAINTS
If you have any complaint whilst on your holiday you must make it known at the earliest opportunity to your Tour Manager. If they are unable to resolve the problem to your satisfaction you should contact the One Traveller head office. If at the end of your trip you feel that your complaint has not been dealt with properly, you must first notify us in writing within 30 days of your scheduled date of return and we will do our best to reach an amicable solution quickly.
10. BONDING AND FINANCIAL PROTECTION
10.1. All the holidays packages in this brochure are ATOL protected with the Civil Aviation Authority. Our ATOL number is 9718. ATOL is a financial protection scheme for UK tour operators and protects you from losing money or being stranded abroad in the unlikely event of our insolvency. All monies paid to us in advance for a booking will be refunded and, if necessary, arrangements will be made for your repatriation back to the UK. For more information about ATOL visit
www.atol.org.uk and for information about the CAA, visit
www.caa.co.uk or call 020 7453 6424. We are also full members of ABTA. Our ABTA number is Y3177.
11. JURISDICTION
All matters arising from your contract with us are governed by English law and are subject to the exclusive jurisdiction of the English Courts.
12. SPECIAL REQUESTS
If you have special needs (e.g. vegetarian requirements etc.) please let us know at the time of booking. Whilst we will make every effort to meet your requests they nevertheless cannot be guaranteed.
13. YOUR RESPONSIBILITIES
13.1. You have certain responsibilities in relation to your booking, these are set out below. You are liable for these to the extent that you fail to perform them.
13.2. Documentation You must ensure that you have all the necessary documentation to complete your journey. Travellers with full British passports should ensure that they have sufficient pages for entry and exit stamps and ensure where required that their passports have at least 6 months to run after return to the UK. Nationals of other countries should check requirements with the relevant embassies. The names that appear on your airline tickets should be the same as the names in your passport(s). On your booking form you must notify us of the names as they appear in your passports. If the names in your flight reservations are incorrect they may not be easy to change and may incur charges.
13.3. Health Travellers with reduced mobility or a disability: Overseas accommodation and overseas transport arrangements – The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users.
It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note; if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs-requirements that will affect your holiday experience and this means we will not compensate you.
For customers who require support or advice prior to booking, please contact our special assistance team who will contact our suppliers for further information. Simply call our special assistance team on 0844 800 5053
13.4. Transportation You must ensure that you arrive in good time to board the flight to your destination country and that you are ready on time for other transfers and forms of transport. If you miss a transfer or the departure of your flight we will try to arrange alternative transportation for you but we reserve the right to recover any additional costs that we incur as a result. In the event that your flight is cancelled on the day of travel you must notify our office immediately so we can organise an alternative for you. In this case you must make every effort to catch the next available flight that you are offered.
13.5. Security and Safety You must seek your own advice regarding safety and security: before you travel overseas, check the Foreign and Commonwealth website for essential travel advice, tips and up-to-date country information.
www.fco.gov.uk
14. IF YOU WISH TO MAKE CHANGES AFTER BOOKING
If after receiving our confirmation you wish to change your travel arrangements in any way, such as a change of departure date or airport, we will do our best to make the change but it may not be possible. Please contact us in writing if you do wish to make changes. You will be asked to pay an administration charge of £25 for the cost we incur in making this alteration as well as any additional costs of the new arrangements.
15. TERMS AND CONDITIONS CLAUSE
For our up to date Booking Conditions please visit our website. These Booking Conditions may be amended from time to time.
ONE TRAVELLER LIMITED Registered office address: Traveller House, 9 Fir Park, Ashill, THETFORD, IP25 7DE Tel: 0844 800 5053, Fax: 0844 561 6180, Website:
www.onetraveller.co.uk, Email:
info@onetraveller.co.uk
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