BOOKING CONDITIONS
The following booking conditions together with the ‘Holiday Essentials’ section, form the basis of your contract with One Traveller Limited. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have read these booking conditions and agree to them. We can be contacted by phone, e-mail and by post. Our office is open on Saturday morning (9am – 12.30pm) in addition to office hours, Mondays - Fridays (9am. – 5.30 pm.)
1. CONTRACTS
A contract is only entered into when One Traveller Ltd. has issued a Confirmation Invoice. The Confirmation Invoice is issued once we have received a completed and signed Booking Form together with payment of the deposit (or payment in full) and once we have secured the necessary flights, hotels and ground arrangement for your itinerary. We will do this as soon as possible following receipt of the Booking Form and deposit.
2. PAYMENTS AND BOOKING
2.1 An initial deposit of at least £150.00 per person is required together with the Booking Form. The balance must be paid at least 8 weeks prior to departure. If you are booking less than 8 weeks prior to departure the full amount is payable. If the monies are not paid in time, we reserve the right to cancel your holiday and apply the cancellation conditions as set out in Para 4. If we are unable to confirm a particular hotel stated in our brochure or website, we will endeavour to secure an acceptable alternative of a similar standard. If we are unable to confirm your holiday on your preferred date we will do our best to move you to an alternative date convenient to you alternatively any monies paid will be refunded in full.
2.2. We reserve the right at our discretion to decline any booking application
3. CANCELLATION BY YOU
3.1 You may cancel your holiday at any time, provided that the person signing the Booking Form confirms the cancellation in writing.
3.2. As cancellation incurs administrative costs we will apply cancellation charges as set out below:
CANCELLATION PERIOD1 More than 56 Days
Between 42 – 56 Days Between 31 – 41 Days Between 0 – 31 Days
CHARGE2 Deposit
50% 75%
100%
¹. This is the Period before departure within which the written cancellation is received.
². This is the cancellation charge shown as percentage of the holiday price.
3.3. However, we will endeavour to recover payments made to our suppliers which will be returned to you after taking into account local cancellation penalties and after deducting a reasonable amount for our administration costs.
4. CANCELLATIONS BY ONE TRAVELLER LTD.
4.1. One Traveller Ltd. tries never to cancel a holiday. If the number of passengers on a particular date is too low we will, subject to 28 days warning, either cancel the departure and offer an alternative date or offer a full refund.
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4.2. If you fail to make payments on time One Traveller Ltd. reserves the right to cancel your place on the tour.
4.3. One Traveller Ltd. cannot be held responsible for any additional services which you book outside the terms of your itinerary or our brochure or website.
5. ALTERATIONS BY ONE TRAVELLER LTD.
5.1. Occasionally we have to make changes for reasons of flight cancellations, schedule changes or ‘force majeure’. Except where otherwise expressly stated in these booking conditions, we cannot accept any liability or pay any compensation if we have to cancel or change your tour for reasons of ‘force majeure’. In these booking conditions force majeure means any event which we or our suppliers could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and similar events outside our control.
5.2. Your booking is accepted on the understanding that you realise that the tourism infrastructure in relation to both travel and accommodation in other parts of the world may be lower than you would expect in the UK. No refunds will be given for services not utilised.
5.3. If there is a minor alteration then we will try to notify you, though we are not obliged to do so, nor are we obliged to pay compensation.
5.4. As you are part of an organised tour, the tour leader may at any time during the course of a tour terminate the participation of a member of the party if he reasonably considers it necessary for the health and safety of that person or of the remaining members of the party. In this situation, the person(s) concerned will be required to leave the accommodation or other services. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
6. SURCHARGES
6.1. Once we have received your deposit and signed booking form and confirmed your place on a holiday no surcharges will be made.
6.2. We reserve the right to apply surcharges to our holiday prices only where we believe it is unavoidable and only in the event of: i).Governmental action, ii).Airport charges, iii).Aircraft fuel costs, or iv). Extreme currency fluctuations
7. LIABILITY
7.1. Should you or one of the persons included in your booking suffer death, personal injury or illness arising out of an activity forming part of your holiday arrangements we will accept responsibility unless there has been no fault on our part or our suppliers or the cause was your own or the relevant persons fault, or one which neither we nor our suppliers could have anticipated or avoided even with all due care being paid.
7.2. Where death or personal injury is suffered in the course of air, road, rail or sea travel we limit our liability to compensate you in accordance with the relevant international law conventions.
7.3. Where the cause of death or personal injury is the act or omission of our agents, suppliers or sub-contractors our acceptance of liability is subject to you assigning to us your rights against them and to your co-operation with us in any legal action we may wish to take against them.
42 To book please visit
www.onetraveller.co.uk, call 0844 800 5053 or complete and return the booking form
9718
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