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Service User Survey results


Our 2010/11 Service User Survey results are in and we are delighted to say that for yet another year, the people we support have told us loud and clear how happy they are to be part of the CIC community.


Our last survey (2008/2009) yielded exceptional results for our charity, demonstrating unprecedented high levels of satisfaction across all of our service offerings. Achieving these results, we knew that we had set the bar high for ourselves! So it was with pleasure that we received the results of our 2010/2011 survey – showing yet again remarkably high levels of satisfaction across the whole CIC Group.


100


20 40 60 80


0 97% 96% 97%


I’ve got a good relationship with my support team


I’m treated equally


CIC helps me to be healthy


92%


My confidentiality is safeguarded


90%


I can share my problems with staff


89%


I’m involved in developing my support plan


89%


I’m given all the information I need about the support I get


86%


My quality of life has improved since joining CIC


97 PER CENT


SAID THAT THEIR KEY WORKER INFORMS


THEM ABOUT WHAT HELP THEY CAN GET AT THE SERVICE AND IN THE COMMUNITY


PER CENT


90 90


Homelessness Services


84 83 83 83


0


Staff are friendly and welcoming Staff make sure I’m ok I’m supported to achieve my goals I feel more positive about my future since coming here My confidentiality is safeguarded I’ve got a good relationship with staff


10 20 30 40 50 60 70 80 90


told us staff help to improve their health and well-being


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