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18 CIC Annual review 2010/2011


SENIOR CARE REVIEW CIC closed Thornlea care home. In preparation for the redevelopment of the site into a brand new dementia facility this will provide innovative care through the whole pathway of care from diagnosis to end of life. Homes have overall performed well this year with close management of occupancy levels, care quality and delivery.


DOMICILIARY CARE & EXTRA CARE REVIEW Both service areas have had a mixed year. We have extended our largest Domiciliary Care contract for a further two years and have had very positive feedback from Commissioners about the quality of the service. However we have lost several smaller contracts, making this a service area that we will need to review further to ensure sustainability in the long term.


SENIOR CARE IMPACT STATEMENT Manage Well


Manage homes to a sustainable surplus to provide for ongoing repair and environment improvement


Reconfigure identified services to specialist Dementia units


Develop Domiciliary & Extra Care models to ensure sustainability


Continuous Improvement


Continued development of clinical governance regime and electronic care planning


Roll out of competency based performance management & recruitment


Implement next stage of EFQM and ensure continued progress on BS8555


New Innovations


Further develop Dementia multi service offering and identify follow on opportunities


Identify replacement service sites and funding opportunities to develop


Develop community alliances and volunteering within the organisation


Achieved


Homes have been actively managed to ensure no home closure due to deficits. One Service closed for redevelopment of new build dementia centre


Two specialist units were opened in the year as well as development of dementia care brand Everystep


Progress has been slow, our domiciliary care services have not developed to aim. This is an area to further focus on in 2011/12


Achieved


Clinical governance regime is now well embedded and comprehensive. Electronic care planning is in project stage with several provider options available


Competency based roll out was highly successful within Senior Care


EFQM is being actively pursued and BS8555 progress is on track


Achieved


Everystep brand development and template for dementia services going forward


A pipeline of sites is being developed


The Experience programme has been well received within Senior Care


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