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18 CIC Annual review 2010/2011

SENIOR CARE REVIEW CIC closed Thornlea care home. In preparation for the redevelopment of the site into a brand new dementia facility this will provide innovative care through the whole pathway of care from diagnosis to end of life. Homes have overall performed well this year with close management of occupancy levels, care quality and delivery.

DOMICILIARY CARE & EXTRA CARE REVIEW Both service areas have had a mixed year. We have extended our largest Domiciliary Care contract for a further two years and have had very positive feedback from Commissioners about the quality of the service. However we have lost several smaller contracts, making this a service area that we will need to review further to ensure sustainability in the long term.


Manage homes to a sustainable surplus to provide for ongoing repair and environment improvement

Reconfigure identified services to specialist Dementia units

Develop Domiciliary & Extra Care models to ensure sustainability

Continuous Improvement

Continued development of clinical governance regime and electronic care planning

Roll out of competency based performance management & recruitment

Implement next stage of EFQM and ensure continued progress on BS8555

New Innovations

Further develop Dementia multi service offering and identify follow on opportunities

Identify replacement service sites and funding opportunities to develop

Develop community alliances and volunteering within the organisation


Homes have been actively managed to ensure no home closure due to deficits. One Service closed for redevelopment of new build dementia centre

Two specialist units were opened in the year as well as development of dementia care brand Everystep

Progress has been slow, our domiciliary care services have not developed to aim. This is an area to further focus on in 2011/12


Clinical governance regime is now well embedded and comprehensive. Electronic care planning is in project stage with several provider options available

Competency based roll out was highly successful within Senior Care

EFQM is being actively pursued and BS8555 progress is on track


Everystep brand development and template for dementia services going forward

A pipeline of sites is being developed

The Experience programme has been well received within Senior Care

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