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CIC Annual review 2010/2011


17


Continuous Improvement


Developing the self-assessment audit programmes tailoring them to specific need and using them to ensure quality standard are maintained


Continue roll out of competency based performance management & recruitment


Deliver Leadership programme


Continue to increase take up in NVQ and SVQ training


New innovations


Implement new assistive technologies to provide effective services that maintain independence


Several types of technology are now used to successfully support carers and promote independence for service users. More pilot projects are being rolled out to further develop this area.


Develop community alliances and volunteering opportunities within the organisation


Achieved


The self-assessment tool was comprehensive and produced on time. (The tool was in fact almost identical to the one later produced by CQC.)


Successfully rolled out to all services


The first year of the leader programme was successful and will be continued in 2011/12.


Increase to 78% (NVQ & SVQ level) compared to sector average of 61%


Achieved


Several types of technology are now used to successfully support carers and promote independence for service users. More pilot projects are being rolled out to further develop this area.


The North East of England has been particularly successful at developing these in conjunction with the local authorities


An organisation wide Volunteering programme called “Experience” has been developed and rolled out to encourage both corporate and individual volunteering


PERSONALISATION


CIC exhibited and attended the In Control conference held in Liverpool, which attracted professionals, services users and their families, from around the country, all looking to learn more about the new Personalisation agenda. Our service managers in Scotland attended the Association of Directors of Social Worlds conference, which also took a look at Personalisation, as well as wider issues with the independent living arena.


Service user Karl Harry (above) took photos for us at the In Control conference


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