PRE-CONFERENCE WORKSHOPS 8:30 am – 12:00 pm
All pre-conference workshops award 0.3 CEUs pending approval. Pre-registration is mandatory.
210
Multi-Use Trails: Linking Communities Through
Ed Barsotti, Executive Director, League of Illinois Bicyclists; Marissa Dolan, Active Transportation Alliance; Rob Sperl, Director of Planning, Wheaton Park District; Dan Persky, Director of Policy and Planning, Active Transportation Alliance; Dan Thomas, Principal Planner/Trails Coordinator, DuPage County
Cooperative Agreements Topic Track: Location: Registration Fee: Speaker(s):
Local experts on multi-use trail advocacy and planning will provide an overview of trail planning including: the benefits of developing a trail plan, what a plan includes, partnering with others, addressing opposition and raising funds for planning and creating improvements. Emphasis will be placed on both individual trail planning and creating an overall community plan.
Learning Outcomes: Participants will: (1) learn
how planning for these types of facilities will benefit a variety of different stakeholders throughout their community; (2) understand the components of the planning process and implementation for trails.
301
Something Happened in 2010 and It Changed Your Policies,
Buildings, Parks and People Topic Track: Location: Registration Fee: Speaker(s):
John McGovern, President, Recreation Accessbility Consultants
The US Department of Justice published new regulations for parks, forest preserve districts, conservation districts, municipalities, special recreation associations, other local governments and states on September 14, 2010. These become effective March 15, 2012. The new regulation requires some new policies and for the first time ever includes design guidance for recreation environments. Playgrounds, pools, golf courses, boating areas, fishing areas, sports fields, sports courts and fitness facilities areas will be addressed. The requirement for an access audit and transition plan is reaffirmed as well, with the new deadline for access audits being March 15, 2012. This workshop will review the policy and design requirements.
20 C
GOVERNANCE/LEGAL Columbus CD, East Tower, Gold Level $75
PARKS/NAT RESOURCES
Comiskey, West Tower, Bronze Level $75
Learning Outcomes: Participants will: (1) learn
policy requirements regarding other power driven mobility devices, service animals and access audits; (2) learn the elements of the design requirements for recreation spaces such as playgrounds, golf courses, fitness facilities, boating and fishing areas, aquatic facilities and sports fields and courts.
401
Boomerang Marketing Strategies: How to Keep Your
Customers Coming Back Topic Track: Location: Registration Fee: Speaker(s):
ADvisors Marketing Group
Is the customer always right? Not exactly, but it is ten times more expensive to bring in a brand new customer than it is to keep ones you already have. Using the Make and Take Customer Retention Plan, you will leave this workshop with ready to use tactics and templates to increase customer value, participation and profits. By exploring "old school" and high-tech tools, you will learn how to transform casual (even disgruntled) customers into raving fans and a powerful secret sales force.
Learning Outcomes: Participants will: (1)
create a Make and Take Customer Retention Program for immediate action and implementation; (2) identify assessment tools to manage and improve front line and direct customer communications.
MARKETING/COMM Columbus EF, East Tower, Gold Level $75
Jodi Rudick, Professional Speaker, 501 When Actions Speak
Louder Than Words Topic Track: Location: Registration Fee: Speaker(s):
THERAPEUTIC REC Columbus GH, East Tower, Gold Level $75
Kim Davis, Research Associate, Indiana Institute on Disability and Community
The goal of this informative workshop is to build an understanding of how different behaviors are communicative, to understand what their messages might be, how to begin to interpret those messages and to provide positive approaches for supporting behavior. Thinking about behavior as communication presents a different perspective to support our development of strategies that encourage positive behaviors. This is crucial information to consider so that when an individual "misbehaves", we can learn to pause and ask, "What is this individual saying?"
Learning Outcomes: Participants will: (1) be
able to explain how behavior and communication are linked and identify potential messages of behavior; (2) recognize how the "big picture" can assist in deciphering messages of behavior; (3) learn to use positive behavior approaches to support behaviors.
601 Communication is a
Chocolate Chip Cookie Topic Track: Location: Registration Fee: Speaker(s):
MARKETING/COMM Grand Suite 3, East Tower, Gold Level $75
Joe Wakeley, Aquatic Director and
Consultant, Ohio University and Wakeley Aquatics
We learn to communicate very young before a word is actually spoken and people cherish the last ones. In the middle, we digest our fair share of communication cookies. Finding the right recipe and balance will assist greatly within your 360 degrees of influence. From the interview, developing your staff and your leadership style to that exiting employee, who knew a cookie could teach us so much?
Learning Outcomes: Participants will: (1) learn
a balanced and helpful perspective on communication; (2) learn how to provide balanced communication in the work place.
THURSDAY, JANUARY 26, 2012
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