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Testing times continue at Royal Mail


W


atford MP Richard Harrington says the problems residents have been


experiencing with Royal Mail are improving, but are ―far from perfect‖. As we reported in last month‘s issue of My


Abbots News there has been a running battle between the MP and the postal service for months, with hundreds of residents experiencing severe delays receiving mail, or not receiving it at all. The MP has been testing the service himself


to gauge for himself the veracity of Royal Mail‘s assurances that problems have been fixed. In Mr Harrington‘s most recent experiment,


he mailed 100 letters from London to mainly Watford postcodes. About 60 per cent of local recipients of his test


letters received their post within two days of the letter being sent. However, 40 letters remained outstanding. Mr Harrington‘s team were trying to


establish whether those were delayed or if the addressees are away or have not replied. However, he remained concerned that since


the beginning of December he had received a further eight complaints about individual problems relating to the post services, one of which was very serious. Mr Harrington said: ―I have also been


chasing Royal Mail to speed up the rate of responses to individual cases that I have raised with them. ―I have also asked them to provide the full


data of all complaints I have raised, the length of time taken to reply and a summary of actions taken. ―Whilst I am pleased with the overall


response, the test was not able to draw a conclusive line under problems in Watford. ―I continue to receive complaints against


Royal Mail on an almost daily basis and I am far from content with the speed and nature of Royal Mail‘s dealing with individual cases.‖ by Dan Hatch


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