dations,” adds Bour, “For all planners, our website,
www.visitmonroeville.com, offers a comprehensive overview of area infor- mation.
Alternatively, planners can
request an information packet, which is comprised of printed materials that include a meeting planner and pamphlets on shopping, dining and area attractions.”
Jackson notes that planners have a wide range of methods available to them when it comes to reaching out to the Pocono Mountains CVB, including “by phone, on the web at
www.800poconos.com, and even on smartphones by going to our website and clicking on ‘view full site.’ Most of our literature is available online, plus we can provide brochures about local attractions and other printed materi- als, too.”
“We are able to offer maps, contact infor- mation at local meeting sites, a calendar listing of regional events;” says Jackson, “We can orchestrate site tours and put
together requests for proposal (RFPs), get- ting the meeting or event information into the correct hands at area venues at no cost to the planner. Local property repre- sentatives get back to the planner very quickly, too, providing the opportunity for a fast turnaround.”
Garnett notes that planners can get infor- mation from the Greater Wilmington CVB through its annual visitor’s guide, which is a printed publication. “Our website -
www.visitwilmingtonde.com - is the fastest way to access all we have to offer; while our mobile site is designed specifi- cally for planners on the go.”
Fiore notes, “Planners can go to
www.brandywinecvb.org or our new web- site,
www.phillystay.com, but we are big believers in the hands-on approach.”
Fiore notes that Delaware County’s Brandywine CVB’s director of corporate development, Marty Milligan, can provide
planners with all the information they need about the area for their upcoming meetings, or even for meetings that haven’t been planned yet.
Customer-centric service is a hallmark of convention and visitors bureaus. By pro- viding information, a host of services and the right connections, a CVB can please the planner by making them look good to their client and attendees. This helps the bureau to accomplish its goal of increas- ing revenue for local business along with the area it represents.
After all, when a planner and members of their group enjoy a destination, they will be more likely to return when it comes time for meetings and events in the future, as well.
www.takearide.com
Mid-Atlantic EVENTS Magazine 39
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