Responsible Business Policy Guests
We shall inform and make it easy for our guests to participate in Responsible Business related activities at our hotels
Social Responsibility
Concern for the well-being of customers/secure and safe facilities
2010-11 Achievements
Third-party certification (Green Key) Robust website featuring CSR Healthy, nutritious organic and fair trade food and beverages Non-smoking environments Global loss prevention program Quality Assurance Program Accessibility Risk Management Third-party health inspections
Opportunity for customers to support and engage in responsible business-related activities
Refillable amenity dispensers in public washrooms Battery collection Waste sorting Linen reuse program World Childhood Foundation support ECPAT compliance Club Carlson redemption program
Respect for customer privacy Government
We shall work together to find innovative solutions that satisfy our economic, environmental and social objectives.
Community
We shall take an active role in the international responsible business community and contribute to the local communities where we operate
Public/private partnerships to address key social and industry issues/standards
PCI compliance Information Security Framework (ISF) compliance Privacy policy noted on all websites 1-800 numbers and e-mails to report privacy issue
Engagement with World Economic Forum Chamber of Commerce Travel Industry Association (USTA, GBTA, AH&LA, ITP) Abide local, state and federal legislation, labor laws, health and safety, human rights and the environment
Corporate citizenship Community engagement
UN Global Compact World Economic Forum ECPAT compliance Chamber of Commerce
12 days of giving Executive matching grant program Charitable giving Mentoring Employee volunteerism Education Carlson Family Foundation
Environment
We shall do our utmost to continuously improve our performance in the areas of energy, water, hazardous materials, resource consumption, and waste generation in order to reduce our negative impact on the environment
Action to reduce consumption of energy, water and hazardous materials to improve efficiency and reduce waste
Recycling at workplace Earth Day events Tree planting Electronic distribution of news and other corporate material Energy Star Portfolio Manager Responsible Business Handbook, self-assessment Green Key Assessment Club Carlson redemption program e-Cycling program
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