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Management and Organization. Under each stakeholder in the Stakeholder Policies, there are objectives that state our ambitions. These objectives are, in turn, made practical through suggestions for actions, underpinned by performance-based targets. At the corporate level, key departments, including Responsible Business, People Development, and Safety and Security, provide General Managers of hotels with ongoing support to implement Responsible Business practices. The Responsible Business department in turn collaborates in various areas with other key departments. At an operational level, the General Managers are responsible for the management of social, ethical and environmental matters. In order to support them in this responsibility, we have equipped our hotels with several tools to better manage Responsible Business. Each hotel devises its own personalized Responsible Business Action Plan based on the corporate objectives. Hotel employees are guided by a Responsible Business Handbook, as well as a continuously updated intranet, that contains information about policies, reporting requirements, best-practice examples, certification and awards, and other useful resources.
In addition, our General Manager Certification Program, which is mandatory for all General Managers, includes a dedicated Responsible Business session that prepares participants for all the responsibilities to be fulfilled in order to carry out the Responsible Business program successfully.
Examples of cooperation with other Corporate Departments during 2010
Technical Development • Responsible Construction and Renovation Guidelines
• Purchasing • Supplier Code of Conduct Sales & Marketing • Carbon Offsetting through Club Carlson Safety & Security • TRIC=S, Threat Assessment, Risk Mitigation, Incident Response, Crisis Management, Communication and Continuity
Legal • Carlson Code of Conduct and Business Ethics
People Development • Living and Leading Responsible Business
Supplier Code of Conduct. Carlson Hotels, Americas is committed to ensuring the highest ethical standards in conducting our business, and we expect our suppliers to do the same. As a supporting member of the United Nations Global Compact, Carlson Hotels, Americas believes in, and is committed to, advancing the Global Compact’s core values in the areas of human rights, labor, environment and anti-corruption. These principles are the foundation for Carlson Hotels, Americas Supplier Code of Conduct which outlines the minimum standards that suppliers to Carlson Hotels, Americas are expected to achieve. In addition to these standards, suppliers are expected to abide by all applicable laws, codes and regulations in the countries in which they operate. Carlson Hotels, Americas suppliers are responsible for communicating the content of the Carlson Hotels, Americas Supplier Code of Conduct to employees and subcontractors.
Governance. Sustainability issues are treated in the same way as any other important strategic business issue at Carlson Hotels, Americas. This aspect is fully integrated into the overall governance of the company. The ultimate responsibility for Responsible Business lies with the Executive Committee at the corporate level and General Managers at the hotel level. The corporate Responsible Business department reports to the Executive Committee.
From an operational standpoint, it is the General Manager of the hotel who is ultimately responsible for the hotel’s Responsible Business activities. To assist him or her, there is an assigned Responsible Business Coordinator at each property who then establishes a Responsible Business Team consisting of employees from different functions and all levels of the organization. The team members work with the Coordinator to review current practices, and act to achieve and audit the results of the program. This includes ensuring that the information regarding the Responsible Business program is disseminated to all departments of the hotel.
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