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INDUSTRYNEWS FORWARD THINKING INVESTMENT


With much of the news gloomy and down beat it is a treat to share good news with you.


It helps remind us that even in difficult trading conditions hard work, a willingness to back your instincts and a strong marketing strategy can achieve results. A forward thinking investment at retail specialist G2S Group is one such good news story.


Using a broad mix of newspaper and on line advertising as well as benefitting from a stream of referral opportunities the company have continued to create a strong lead flow. That is encouraging in its self but with a guaranteed ‘fitted in three weeks’ value proposition pushing out lead times is not an option. The only alternative is employing more fitting teams, good news for the local economies around the Groups main outlets in Swindon, Melksham and Salisbury.


The G2S offer majors on quality, service and value for money, but having created the desire being equipped to do a professional job is paramount. This Saturday the company took delivery of 18 brand new Fiat Ducatto


SECOND CUSTOMER SATISFACTION AWARD FOR CHATSWORTH WINDOWS


Northallerton based Chatsworth Windows, which last year was named by REHAU as its Authorised Partner scheme Fabricator and Installer of the Year, has just received another award based on its exceptional customer satisfaction levels.


Independent Warranty, which provides Chatsworth’s insurance backed guarantee, has presented a Customer Care Merit Award


‘Like the REHAU award which was based on analysis of customer satisfaction surveys completed after an installation was complete, the Independent Warranty award was based on a quality installation survey of Chatsworth customers.’


to the company based on a 99% customer satisfaction rating.


Like the REHAU award which was based on analysis of customer satisfaction surveys completed after an installation was complete, the Independent Warranty award was based on a quality installation survey of Chatsworth customers.


Stuart Scott, the Managing Director of Chatsworth, said: “We pride ourselves on our commitment to quality throughout the customer experience – from how we sell to the quality of the product, the standard of workmanship and the after sales service.


“It is great to see that commitment being


independently recognised and we will be proudly displaying this new award alongside our award from REHAU.”


Chatsworth Windows supplies trade and retail customers throughout North Yorkshire and is outperforming the market with sales up 12% in 2011.


62 « Clearview NMS « January 2012 « www.clearview-uk.com www.rehau.co.uk


To read more news, log onto www.clearview-uk.com and join in our Forum discussions.


vans with a further 12 due in July. An investment in excess of £350k! With over 46 teams employed and an immediate need for 6 more it is a remarkable success story in a crowded and competitive sector.


Commenting on the investment, Group Managing Director Alan Williams was quick to point out that with so many depressing economic reports circulating it was easy to lose sight of continuing success in industries like ours. Although recognising it isn’t easy there are opportunities for companies who understand their target customers and give them great products, good service, properly priced to ensure value and a healthy return for the supplier!


The vans are pictured on delivery day at the Groups offices in Melsham already sporting the company’s livery; including the retail brand ‘Safechoice Approved Installer’. Safechoice is the retail brand of frame and glass supplier MASCO UK Window Group. With a launch of a Safechoice consumer site in January Group Sales and Marketing Director Graham Crowe said ‘Alan’s retail experience has been instrumental in helping us develop the Safechoice offer, this investment in new teams and infrastructure is really exciting, and I wish Alan and his team all the success they deserve’.


To read more news, log onto www.clearview-uk.com and join in our Forum discussions.


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