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G11AWARDS


SOLAGLAS WINS INDUSTRY-LEADING SERVICE AWARDS


Glass solutions company Solaglas has been recognised for its outstanding customer service and continuous service innovation at the glass industry Oscars, the prestigious G11 Awards.


The Saint-Gobain company, which provides an extensive range


of glass products and services from sealed unit manufacturing to insurance repairs and architectural glazing, picked up the G11 award for Customer Service Initiative of the Year and the prestigious Derek Bonnard Award for Excellence.


The customer service initiative award was won by Solaglas Installation, the division which provides commercial glazing and repair services, for its rapid and effective response during the 2011 riots. The judges recognised the exemplary service Solaglas provided during this turbulent August period when it handled two weeks’ worth of service calls in just 48 hours.


Solaglas provided vital, rapid response repair services to numerous high street retailers, including WH Smith and Marks and Spencer, to


The Solaglas team collecting one of their two awards at the recent G11 Awards: (L-R) David Bolton (Commercial Branch Manager Dartford), Sean Large (Commercial Branch Manager Kingston), Ian Davy (Director, Installation), Lisa Dunn (Commercial Glazing Sector Manager, Operations) & Andrew McCracken (Sales Manager Commercial).


ensure they could protect their assets against further criminal damage and return to normal operation as quickly as possible. It adapted to a constantly changing situation in different parts of England by coordinating its site teams using state-of-the-art systems at its new South Yorkshire customer service centre which operates 24 hours a day, 365 day per year.


For real-time control of Solaglas’ site resources the service centre is


linked to electronic PDA equipment carried by its site-based teams. During and immediately after the riots, Solaglas’ site teams worked round the clock for a two week period in order to meet the demand and worked closely with Saint-Gobain Group sister company Jewson which provided localised support on the ground.


In winning the inaugural Derek Bonnard Award for Excellence, Solaglas has been recognised for service which surpasses the ordinary and redefines the industry standard. The ethos of this award, which honours the key role that the late Derek Bonnard played in reshaping window and door manufacturing over three decades, is about highlighting the achievements of companies that show innovation and creativity ‘with a sustained commitment to influencing the industry for good’.


Solaglas Director Ian Davy said: “We’re absolutely thrilled to win both these awards and I’d like to thank the whole Solaglas team for their tremendous efforts during 2011. Winning these awards is a real honour and reflects the hard work we have put in to delivering products and services which add value to our customers’ businesses.


“During the August riots we experienced an unprecedented number


of calls in a very short space of time - our team, our IT and logistics systems and processes coped magnificently with the increased demand and we maintained our high levels of customer service throughout.’


The winners were announced at an event hosted by comedian and comedy writer, Sean Lock, at the Hilton Park Lane Hotel in London on Friday 25 November.


Inside the Solaglas customer service centre in South Yorkshire which operates 24 hours a day, 365 day per year. The state-of-the-art systems here were instrumental in enabling Solaglas to coordinate its site teams to adapt to the constantly changing riots situation in different parts of England last August.


For more information on Solaglas visit www.solaglas.co.uk.


To read more news, log onto www.clearview-uk.com and join in our Forum discussions.


Clearview NMS « January 2012 « www.clearview-uk.com » 35


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