Success built on exceptional hospitality. Country Inns & Suites By CarlsonSM goes the extra mile delivering value
and amenities beyond expectation. Delighting the guest is part of who we are, and the following signature programs are just a few examples of how our brand stands out.
Be Our Guest service.
Our service culture is the driving force behind all of the differentiators for the Country Inns & Suites brand. At the core of our Be Our Guest program is the philosophy that we treat each of our guests like family, because they’ll never feel truly at home if we don’t. Guests don’t just stay in our hotels, they live in them for a little while. And it’s our job to make certain that they experience a welcoming and relaxing stay, whether they are with us for business or for leisure. Each team member learns these values in our Be Our Guest Service Excellence Training Program, ensuring a consistent experience across the brand.
Segment-leading Be Our Guest Breakfast.
Our expansive, free hot breakfast features options ranging from wholesome classics like hot oatmeal and eggs and bacon to build-your- own options like omelets and yogurt parfaits. Our menu options rotate daily so guests can experience a new offering every day of their stay.
To further elevate our guest experience, by the end of 2011, all Country Inns & Suites will have replaced disposable dishware and cutlery with classic plates and silverware. We are the first brand in the midscale segment to implement this offering, which fully enhances the guest experience and reinforces our commitment to environmental responsibility.
Free high-speed Internet access.
We understand how important it is for both business and leisure travelers to stay connected. That’s why each and every Country Inn & Suites offers high-speed Internet access free, every day.
Read It & Return Lending Library. SM
At Country Inns & Suites in the United States and Canada, guests can relax with a book from our Read It & Return Lending Library. Titles are refreshed frequently, and selections range from popular fiction to children’s books. Guests are welcome to keep their book and return it to any Country Inns & Suites on their next stay. It’s just another way we bring the essence of home into a stay at the Country.
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