it & communication


capabilities are similar to those used in social media sites, including email, instant messaging and video, but are integrated with medical record systems and practice management systems to provide a complete platform. A good example is the Myca platform used by the Hello Health primary care network in the USA. Other types of service in this quadrant include ‘shared care’ concepts, usually based around a secure portal shared by the patient and their care team, where targets can be set, results are stored, and risk calculators are provided to assist self- management, for example Dialog system used in Denmark to provide support for diabetic patients. Another example is the Patient Empowerment System developed by IBM for the Gachon University Gill Hospital in South Korea, where personalised clinical guidelines and knowledge, real-time monitoring services, and an efficient collaboration service


provide the patient online tools to understand and manage their condition with more success.


There is no doubt that we are at a pivotal moment in the development of healthcare systems. Medical practice is evolving, promising a future of more personalised medicine. At the same time, our healthcare systems are under increasing pressure to become more efficient and accessible, whilst maintaining the highest standards of quality. It seems that many citizens and patients have the skill and motivation to play a bigger role in the co- creation of better health, using online services and tools to personalize a way they find, access and keep in contact with their carers, their family and other social networks. Now is the time to design and build systems that can deliver personalized healthcare, using the tools that are already in our hands, for the benefit of all.


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INsIGHT ON Hospital & HealtHcare ManageMent Vol. 1 Issue 3 Nov. 2011


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