A Two-Day Programme
The Perfect PA – For PAs & Executive Secretaries ‘Learn To Excel In Executive Performance, By Organizing Your Boss
And Your Staff Effectively’
Who Should Attend? This course would ideally suit those currently working as a
PA (Personal Assistant), or an executive secretary. It would also be beneficial for staff looking for promotion from an administrative role, to a more senior level.
About The Programme For most organizations, the most valuable resource is
executive performance. The PA takes responsibility for much of the organization and coordination of an office. It is a task which calls for excellent planning skills, the ability to solve problems, tact, discretion, and effective communication skills. The good PA makes an enormous contribution to executive effectiveness and requires numerous professional skills to be successful in this role.
Course Objectives ✓ To develop the skills and attributes of a highly effective PA
✓ To enhance the productivity of the manager / team and ensure the smooth running of the department
✓ To plan, organize, and manage time more effectively ✓ To communicate confidently and effectively with both colleagues and customers
✓ To deal with the additional pressures if you are working for more than one person
✓ To deal effectively with difficult people and situations ✓ To ensure the telephone is answered in a professional and confident manner
What You Will Gain ✓ An ability to organize yourself, your boss, and your team
✓ A clear understanding of what it takes to be an effective PA
✓ How to plan and prioritise time and activities ✓ How to communicate successfully with colleagues and customers
✓ To understand the importance of being a proactive person
✓ Improved knowledge of working effectively with colleagues and your boss
✓ Practical skills which can easily be applied to the office environment
✓ A clear understanding of how to use the telephone correctly in your organization
Programme Content
DAY ONE ✓ Roles & Responsibilities Of A PA ✓ Skills & Qualities Of An Effective PA
✓ Ensuring The Smooth Running Of The Office ● Dealing With The In-Tray ● Managing Your Filing
✓ Building Effective Relationships ✓ Managing Your Boss ✓ Handling Stressful Or Conflict Situations At Work
DAY TWO
✓ Effective Planning ● Some Helpful Tools ● The ‘Bring Forward’ File ● Analysing Your Priorities ● An Efficient Daily To-Do List ● Managing Interruptions
✓ Making Travel Arrangements ✓ Effective Communication ✓ Being Assertive
✓ An Introduction To Business Writing ● Some Tips For Clear Writing ● Beginnings & Endings For Business Correspondence ✓ Telephone Etiquette – The Basics
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total Investment: Dhs 3,900/- which includes – Training Materials, Lunch & Refreshments
Dates for 2012: Dubai:
26th – 27th February, 13th – 14th May, 1st – 2nd August, 4th – 5th November
Abu Dhabi: 25th – 26th January, 1st – 2nd April, 15th – 16th July, 3rd – 4th October
Qatar:
11th – 12th March, 6th – 7th June, 16th – 17th September, 12th – 13th December
s & Marketing • Personal Development • Business Writing Courses • Financial Courses • Microsoft Office 65
Book online on
www.spearhead-training.com
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