A Three-Day Programme This course can be ILM endorsed if run as an
In-company programme. See page 126 of this brochure for further details.
Supervisory Management Skills For 1st
/ 2nd
DAY THREE ✓ Communication ● Why Do We Communicate? ● Barriers To Communication ● Communicating Effectively ● Body Language – The Impact Of Non-Verbal Communication ● Being An Effective Listener
✓ Using Effective Questions – How To Ask Questions That Get The Answers You Really Need
✓ Corporate Communication ✓ Behavioural Styles ● Understanding Different Behavioural Styles ● Taking The Right Attitude ● The Benefits Of Being Assertive ● Key Steps To Being Assertive
✓ Reviewing Performance ● Constructive Feedback ● Feedback Principles ● Performance Appraisals
✓ Taking It Forward
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Dates for 2012: Dubai:
Level Supervisors ‘Your First Steps To Management, How To Organize Others, And Direct Work Effort Effectively’
Total Investment: Dhs 5,850/- which includes – Training Materials, Lunch & Refreshments
29th – 31st January, 11th -13th March, 24th – 26th June, 4th – 6th September,
4th – 6th November
Abu Dhabi: 5th – 7th February, 8th – 10th May, 7th – 9th August
Qatar:
1st – 3rd April, 1st – 3rd July, 16th – 18th October
20
Management & Leadership • HR Management & Training • Customer Service • Administrative Skills • Sales
Please call and ask about our discount structure for multiple bookings!
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