May 2011 South West Building & Construction 19 TINHAY BUILDING SUPPLIES
Third branch opens in growing network
ENTREPRENEURS Robert Sorrell and Paul Davies hope to be celebrating the end of April just one month after adding a third branch to the growing network of Tinhay Building Supplies. The business partners opened a branch on Pixon Lane in Tavistock on April 4, 12 years after starting their business venture in Lifton, West Devon. Robert and Paul have operated their successful network of builder’s merchants in two extreme economic environments - and have adapted their approach to ensure Tinhay Building Supplies is here to stay. With two successful branches in Lifton and Launceston, Robert and Paul know that they operate a viable business model and have what it takes to make their enterprise work.
Robert Sorrell, director, said: ‘The only
way businesses will succeed in the current economic environment is by spending
money. You will not prosper if you simply focus on cost cutting, but if you look at cost management, you will reap the rewards.’ When expanding their company, Robert
and Paul used their business know-how and personal experience to design branches where they could not only expand their geographic customer base, but also their product and service range. They have done this by making sure each of their three branches offers the core products you would expect to find in any builder’s merchant, but they have given each location an additional set of specialist items and services. Their business model also ensures that customers benefit from all three branches, regardless of the one they choose to visit. This means that if a customer in their
Tavistock branch needs a specialist product held at their Launceston branch, the Tinhay
team arrange for it to be at the Tavistock branch later the same day. By using this model, Tinhay Building Supplies Limited is much bigger than people first realise. Robert said: ‘People in the building trade are busy and need good and prompt service and expert advice as well as competitive prices. The current economic downturn has meant people are investing in their properties, rather than selling them. This investment means that our customers are coming to us more frequently and with bigger orders. ‘At Tinhay Building Supplies we are proud to be able to deliver a product and service range equal to that of the national brands. But we are even prouder of the fact that we are able to reinvest in the local economy and provide our customers with personal service and products that enable them to grow their own businesses and make a profit too.’
Tinhay Building Supplies is run successfully.
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