Diversity — Simply the Core of Who We Are Tell us about MetLife Auto & Home?
Sure. MetLife Auto & Home, a brand of Metropolitan Property and Casualty Insur- ance Company and its affiliates, is one of the nation’s leading property and casualty companies, with more than 2.7 million pol- icies in force. MetLife Auto & Home is a part of MetLife, Inc. (NYSE: MET), a leading global provider of insurance, an- nuities, and employee benefit programs, serving 90 million customers in over 60 countries. Founded in 1972, MetLife Auto & Home sells insurance in all 50 states and the District of Columbia. We are ranked the 12th largest personal lines auto and home insurance company in the United States and offer a wide and unique variety of products and services that help give people peace of mind.
What do you mean by “unique products and services”?
People invest a lot of money for insur-
ance. The process of selecting the right type and amount of insurance to fit your needs can be confusing, but providing our customers great services is where we dif- ferentiate ourselves and shine. Our sales people are experienced pro-
fessionals who are adept at identifying cus- tomer needs, explaining coverage options, and making recommendations about the policies that best fit their needs. Our award- winning claims team, available 24- hours a day, is responsive and knowledgeable. Our customer
service representatives are
friendly and work hard to take care of ev- ery customer request. It is my belief that we are not selling insurance policies; we are selling peace of mind. As for our products, they are designed with our customers and their needs in mind. Take our unique Auto AdvantageSM features that are included with most of our auto policies– for no extra charge. These benefits include: Replacement Cost for Total Losses – if
you had a total loss with your brand new car within the first year or 15,000 miles (whichever was first), we would repair or replace it with a brand new car with no de- duction for depreciation*, Replacement Cost for Special Parts – if
56 HISPANIC NETWORK MAGAZINE
Like what? We were ranked by Hispanic Magazine
Tommy Lee Hayes-Brown, an 18-year employee of MetLife Auto & Home®
, is charged with
increasing the Company’s diverse market share. MetLife Auto & Home is currently looking for preferred agencies to join its sales force.
parts such as your tires, batteries, or brakes were damaged in a covered loss and need- ed to be replaced, we would replace them with no deduction for depreciation*, Deductible Savings BenefitSM
– re-
wards customers for being good drivers with the opportunity to build a $50 benefit for each year of loss-free driving up to $250** . These benefits are designed to cover
hidden costs if a loss is sustained and are not offered by all insurers and some charge extra for them. But they come standard at MetLife Auto & Home.
Can you talk about MetLife Auto & Home’s Diversity strategy? I don’t like to refer to it as a “strategy” because it is simply the core of who we are. The results from the 2010 U.S. Census
made it crystal clear that the face of Amer- ica is changing. We are responding to these changing demographics by getting out into the communities even more, supporting more local events, and continuing to look for diverse talent to make our company stronger.
MetLife has had a long tradition of serv- ing diverse communities and giving back to the communities we serve. I’m proud of the recognition we’ve received for our commitment to diversity.
Celebrating 19 Years of Diversity
among the top 100 companies creating business and job opportunities for Hispanic Americans, inducted into the National Ur- ban Leagues “Hall of Fame,” named by Diversity MBA magazine as one of its “Top 50 Companies for Diverse Manag- ers” and named by Working Mother maga- zine as one of the “100 Best Companies for Working Mothers.” This type of recogni- tion confirms our commitment to diversity and that we are a reputable and responsible company with which to do business. Why should someone choose to add MetLife Auto & Home to his or her agency? Two words: Brand Power! MetLife Auto & Home is part of one of the leading global providers of insurance, annuities, and employee benefit pro- grams—MetLife. For over 140 years, MetLife has been committed to helping our customers attain “financial freedom.” This is not just a statement, but also the commit- ment of every person in our company. Whether we are reviewing your insurance needs or mapping out a financial plan, our associates are among the best in the indus- try and will work hard to find the right so- lution for you and your family. I’m fortu- nate to have worked closely with almost every
department at MetLife Auto &
Home, and I can tell you that you won’t find better customer-centric people any- where.
And of course we have the best mascot on the planet: SnoopyTM
!
You can reach Tommy Lee at thayes-
brown@metlife.com
*See policy for restrictions. Subject to deductible. Auto AdvantageSM Damage Coverage.
also includes Enhanced Rental Car
** DSB is not available in all states. NY drivers must pay a state-required minimum deductible before using this benefit. MetLife Auto & Home is a brand of Metropolitan
Property and Casualty Insurance Company and its af- filiates: Metropolitan Casualty Insurance Company, Metropolitan Direct Property and Casualty Insurance Company, Metropolitan General Insurance Company, Metropolitan Group Property and Casualty Insurance Company, and Metropolitan Lloyds Insurance Com- pany of Texas, all with administrative home offices in Warwick, RI. Coverage, rates, and discounts are avail- able in most states to those who qualify. L1011216126[exp0213][All States]
www.hnmagazine.com
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