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BY JIM FREDERICKS ECTIVE


TECHNICIAN TRAINING


CREATING A SUCCESSFUL LEARNING ENVIRONMENT FOR YOUR TEAM


AS PEST MANAGEMENT PROFESSIONALS, THE QUALITY OF SERVICE WE OFFER


OUR CLIENTS IS OFTEN THE DIFFERENCE BETWEEN CUSTOMER RETENTION AND CANCELLATION, REFERRAL AND COMPLAINT, GROWTH AND MARKET LOSS, AND SUCCESS AND FAILURE. SERVICE IS A LARGELY INTANGIBLE OFFERING, BUT YOUR CLIENTS WILL MAKE DECISIONS REGARDING YOUR COMPANY’S PERFORMANCE BASED LARGELY ON THE QUALITY OF SERVICE YOUR TECHNICIANS PROVIDE.


www.npmapestworld.org MARCH/APRIL 2011 PESTWORLD 5


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