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IMPROVEME


OVER THE YEARS I’ve learned that every business problem stems from a human resource problem. It takes the right people to be successful in busi- ness today, which is quite a challenge considering that the workplace has be- come the stage for acting out much of life’s drama. Oftentimes, managers are faced with having to play the role of a counselor rather than a coach. Show me any business today and I’ll guarantee that managers at every level have dealt with the interconnected challenges of low trust, negativity, poor perfor- mance, and lack of accountability. Leaders, of course, are right in the middle of this. And, to a large extent, the success of a given organization is based on management’s ability or inability to deal with performance challenges.


18 PESTWORLD MARCH/APRIL 2011 www.npmapestworld.org


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