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NPMA LIBRARY UPDATE


5.2.1. 5.2.2.


Technicians need to be knowledgeable enough to address typical bed bug problems encountered within his or her scope of work, or know how to find additional resources to help solve the problem.


Sales personnel need enough training to accurately bid jobs, set reasonable expectations, accurately describe to the prospective client the service that will be provided, and communicate any client cooperation that is required.


5.3. At a minimum, advanced bed bug training should include the following: 5.3.1.


Biology and habits


5.3.2. Methods of dispersal and spread 5.3.3.


Bites and other medical issues including: 5.3.3.1. Bed bugs are not known to transmit disease. 5.3.3.2. Reaction to bed bug bites varies from person to person, including the fact that some people do not react to bites.


5.3.3.3. Bug bites are not a reliable way to identify infestations.


5.3.4. How to inspect for bed bugs and the limitations of visual inspections. 5.3.5.


5.3.7. 5.3.10. Bed bug control methods used by the pest management firm.


5.3.8. How to determine the treatment options and best control strategy for each situation. 5.3.9.


Safety precautions needed for bed bug service.


Strategies for bed bug prevention and minimizing spread (for communication to customers).


5.3.11. How to evaluate success and recognize failure. 5.3.12. Local, State, or Federal laws, ordinances, and regulations related to bed bugs that may impact the technician or the pest management firm.


6. Client Education 6.1. A pest management firm providing bed bug service should educate their clients and prospects to ensure that expectations are reasonable.


6.2. A pest management firm providing bed bug service should educate its customers and prospects on the following issues: 6.2.1.


Basic identification, biology and habits of bed bugs.


6.2.2. Why bed bug infestations are difficult to detect and to eliminate. 6.2.3. 6.2.4.


Techniques for bed bug prevention.


Specific actions that might be required from the customer or resident such as: 6.2.4.1. Providing access and authorization for service. 6.2.4.2. Reducing clutter, laundering clothing, making repairs, etc.


6.3. Education should start during the initial contact with a customer about bed bugs, and should continue throughout the process using tools such as: 6.3.1. Verbal communications 6.3.2. Handouts, including videos 6.3.3. Website information 6.3.4. Meetings 6.3.5. 6.3.6.


Staff training sessions Status reports on services performed and next steps IV


6.4. PMPs should recommend that property managers: 6.4.1.


Inform occupants of the surrounding units that a neighboring unit has bed bugs. Specific terms included in the pest management firm’s bed bug service agreement.


5.3.6. Customer preparations and responsibilities, including what steps to take if a client is unwilling or unable to prepare for service.


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