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1. Introduction and Purpose The resurgence of bed bugs has created significant concern in the pest management industry and in

society overall. Controlling, let alone eradicating, this pest is extremely difficult, as bed bug resistance to insecticidal control measures to date is significant, and customers’ cooperation is often required for successful control. Depending on the treatment strategy, it is often critical that the occupants of the infested site cooperate with pest management professionals by reducing clutter, washing clothes, and/or performing other activities. Multiple products, methods and technologies may be employed as part of a successful bed bug treatment

plan. There are many factors that should be considered when determining which products or methods are the best option to control a given bed bug infestation. These guidelines are intended to help pest management professionals control bed bugs effectively,

responsibly, and safely. This document has been prepared by the National Pest Management Association (NPMA) to present the practices that are effective in controlling bed bugs (Cimex lectularius). These guidelines are intended to reflect the best practices at the time of publication and it is acknowledged that novel research and innovations in pest management techniques may provide additional effective methods in the future which will be incorporated into the document upon revision.

2. Business Practices 2.1. When providing bed bug service, pest management firms must: 2.1.1.

Practice fairness and honesty in all advertising and transactions with customers and the general public.

2.1.2. Maintain a high level of moral responsibility, character, and business integrity.

2.2. Pest management firms shall provide bed bug services safely and efficiently in keeping with NPMA’s best management practices.

2.3. Pest management firms shall strive to remain current on the rapidly evolving technology of managing bed bugs.

2.4. Pest management firms should only initiate treatment when evidence of bed bug infestation has been confirmed, unless in the opinion of a trained and qualified pest management professional, treatment is warranted due to circumstances such as proximity to an infested room, complaints about bites, or other customer requests.

2.5. Pest management firms should confirm the location and extent of the infestation and provide the following information to the client before beginning service: 2.5.1. 2.5.2.

The cost of service, including fees for additional services if necessary. The kind of service to expect (number of visits, length of time until successful control).

2.5.3. Details of the service, including information about tools, methods and tactics to be used. 2.5.4. 2.5.5.

The preparation required by the client or tenant.

Realistic expectations, including obstacles to success such as lack of client cooperation, the potential for bed bug reintroduction following treatment, etc.

3. Service Agreements 3.1. A pest management firm should use a service agreement designed specifically for bed bugs, or attach an addendum to a standard service agreement that addresses specific bed bug issues.

3.2. II

In addition to the typical wording found in standard service agreements, the bed bug service agreement should include the following information: 3.2.1. A proposed schedule for completion of services. 3.2.2. A description of the service that will be provided and the specific areas to be serviced. 3.2.3. A description of the customer’s responsibilities, including preparations for service and obligations to keep the site in a condition that does not promote future bed bug infestations.

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