VTS
Do what you know, and do it well
VTS Ltd provides warranty packages for the Roland and Uniform range of printers and print and cut machines. The company also offers time and materials service for many brands of wide format machines, as well as refurbishing and selling second-user Roland and Uniform machines. VTS, established less than three years, has just moved to bigger premises in Poole, Dorset, so Martin and Roger Hinchliffe of Sign Update went along to find out the reasons for the company’s success in this tough economic climate.
VTS Ltd is headed up by three Directors with considerable experience in the sign trade. Managing Director Peter Dawson, ex Service Engineer at Roland for 10 years, Technical Director Kevin Hills who is a third party ink specialist and formerly with B & P, and Sales Director Brian Peckham was the former General Manager of Roland DG. A team of hand-picked engineers with years of experience specifically on the company’s chosen printer ranges provides a rapid response for customers throughout the country. Two reasons for the growth that led to the move to
new premises are the expertise at VTS and the quality of service it provides to customers. Prior to any printer being given a warranty, VTS undertakes a full service on the machine. Peter explains: “We are the only company that
services the printer at the start of the warranty. We spend 90 minutes to a couple of hours going over the machine, doing various checks and giving it a thorough service. By carrying out this initial service we prevent it from breaking down, rather than wait for it to go wrong and then responding as other warranty providers do. Our way means customers are less likely to have a hold up in production
Refurbished Roland and Uniform print and cut machines, available from VTS. VTS is bucking the economic trend and has moved to larger premises.
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