MARK GRABAN Chief Improvement Officer, KaiNexus
Mark Graban is a lean healthcare consultant, author, speaker and blogger. In June 2011, Graban joined the software company KaiNexus as its chief improvement officer to help further its mission of “making improvement easier” in healthcare organizations. He is the author of the book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction, which won a 2009 Shingo Research and Professional Publication Award. He also is co-authoring Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Improvements, which is due out in early 2012. He is the founder and lead blogger and podcaster for LeanBlog.org
, started in January 2005.
MARK SESSUMES Lean Programs Manager, TMAC
Mark Sessumes has 30 years of progressive operations management experience in diverse manufacturing and production environments and companies of all sizes to increase productivity, lower costs and improve profits. In addition to manufacturing, he has experience improving healthcare, construction, office and field service operations. Prior to joining TMAC, Sessumes was operations manager for Spring Engineers, a family-owned metal fabrication business, senior branch manager for Greyhound Lines, and, most recently, plant manager for a division of National Linen Service.
DAN MARKOVITZ President, TimeBack Management
Dan Markovitz is the founder and president of TimeBack Management and a faculty member of the Lean Enterprise Institute. He has worked with Qualcomm, WL Gore & Associates, the University of California, American Express, Merrill Lynch, the law firm of Fenwick & West, the New York City Department of Health, and Planned Parenthood of New York City, among other clients. He has written for The Wall Street Journal, Industry Week, The Manufacturer, Superfactory, and the Journal of Accountancy. He is a regular contributor to Evolving Excellence, the LeanBlog, and the New York Enterprise Report.
Prior to founding his firm, Markovitz held management positions at Sierra Designs, Adidas, CNET and Asics Tiger. He also founded an athletic footwear company. Markovitz draws on prior experience as an educator and athletic coach. As an English teacher, he was nominated for the prestigious Disney Teacher of the Year Award, and he continues to coach high school cross-country. He holds a B.A. from Wesleyan University and an MBA from the Stanford University Graduate School of Business.
Sessumes has trained hundreds of people in transformation and lean enterprise techniques and deployments resulting in millions of dollars in impact. His special interest is working with leadership teams to adopt system changes to support transformation. He is a certified Shingo Prize examiner, Texas Award for Performance Excellence examiner, lean/Six Sigma master black belt, Training Within Industry instructor, and Society of Manufacturing Engineers lean practitioner. He received his B.B.A. in production/operations management from North Texas State University and his MBA at the University of Dallas.
Graban has a B.S. in industrial engineering from Northwestern University, an M.S. in mechanical engineering, and an MBA from the MIT Sloan Leaders for Global Operations Program. Graban is a 10-year industry veteran in industry and worked for General Motors, Dell and Honeywell. He has worked exclusively in healthcare since 2005, serving as a consultant for ValuMetrix Services and a senior fellow with the Lean Enterprise Institute. With LEI, he was the director of communication and technology for the Healthcare Value Network, a collaboration of healthcare organizations across North America. Graban remains an LEI faculty member.
4 | BEST PRACTICES IN LEAN & SIx SIGMA APPLIED TO HEALTHCARE
| Page 2
| Page 3
| Page 4
| Page 5
| Page 6
| Page 7
| Page 8
| Page 9
| Page 10