Healthcare is in crisis. The industry is struggling with skyrocketing costs, poor quality, nursing shortages and employee dissatisfaction— all symptoms of deeper problems inherent in the system itself.
More and more healthcare providers are realizing the imperative of improving quality and eliminating waste as strategies for responding to the challenges.
Healthcare lean and Six Sigma applications can eliminate many obstacles to excellence, such as cumbersome information technology systems, worker frustration, and inadvertent errors and oversights that can increase patient safety risks. Surprisingly few improvements require costly or sweeping high-tech “fixes.” Most often, simple, well-designed interactions based on scientific observations and experiments bring nearly unimaginable improvement … fast.
Lean and Six Sigma for healthcare is a business improvement methodology that maximizes shareholder value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed, and invested capital.
With healthcare costs on a continuous upward trend, it’s not surprising that there is an underlying assumption that quality healthcare is expensive. Or that to improve the quality of care, you have to spend more.
However, recent experiences demonstrate that healthcare organizations can prove both of these assumptions false—if they adopt business improvement methods. Healthcare organizations of all types have shown that they can improve patient outcomes and simultaneously control or reduce costs.
Our conference provides a brief overview of: • Lean & Six Sigma and how it applies to healthcare
• Effective improvement disciplines used in business today
• How to achieve rapid, sustainable improvements successfully within healthcare
Lean and Six Sigma tools have worked with clinics, hospitals and other organizations to overcome a wide range of challenges including: • Increasing patient capacity • Reducing wait times in clinics and emergency rooms
• Decreasing scheduling time for surgeries and procedures
• Reducing appointment cancellations and boosting incremental revenue
While lean Six Sigma is not a silver bullet for driving business performance improvement, it is a key element of a high-performing business ecosystem that provides the ongoing catalyst to drive innovation while also improving business outcomes.
Our program will address these issues and provide examples of successful implementations.
A best practice is a method, process, activity, incentive, or reward that is believed to be more effective at delivering a particular outcome than any other technique, method, or process, when applied to a particular condition or circumstance. They are the processes, practices, and systems identified in public and private organizations that performed exceptionally well and are widely recognized as improving an organization’s performance and efficiency in specific areas.
IIE’s Best Practices conferences showcase the leaders in the application of industrial engineering, ergonomics, supply chain management, and health care improvement.
2 | BEST PRACTICES IN LEAN & SIx SIGMA APPLIED TO HEALTHCARE
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