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Editor Graham Parker 020 7419 2751 graham.parker@jldmedia.com


Staff writer


Mia Hunt 020 7843 4320 mia.hunt@jldmedia.com


Group advertisement manager Graham Harvey 020 7419 2755 graham.harvey@jldmedia.com


Sales executive Jiten Kataria 020 7843 4310 jit.kataria@jldmedia.com


Art editor Ivan Lee 020 7843 4339 ivan.lee@jldmedia.com


Advertisement production Ian White 01943 968262 scads@jldmedia.com


Managing director Tim Langford 020 7843 4317 tim.langford@jldmedia.com


Editorial board Catherine Lambert, Jones Lang LaSalle


Colin Wilding, McArthurGlen Howard Morgan, RealService John Prestwich, Cushman & Wakefield Martin Taylor, Martin Taylor Associates Peter Levins, Bannon Andrew Parkinson, Bluewater Paul Sargent, Queensberry Martyn Chase, DTZ Bill Giouroukos, Westfield Caroline Kirby, Capital Shopping Centres


Neil MacKenzie, The Disney Store


Shopping Centre 2nd Floor, Centa House, 61 Birkenhead Street, London WC1H 8BB 020 7843 4339 www.shopping-centre.co.uk


Shopping Centre is published monthly. ISSN 0964-1793 Annual subscription: £84 (UK & Ireland), others £140. Sample copy £10. Printed by Stephens & George Ltd


Average net circulation 10,292 (July 2009 – June 2010)


Distributed to:


The rioting that started in Tottenham and spread across England lays down a fundamental challenge to anyone concerned with urban policy - and by definition retail property is at the heart of that.


Editor’s letter Shopping centres and retail


parks were natural targets for the mobs intent on looting and burning. But although some were hit, in many areas it was the less-well-protected independent traders that suffered the most damage. It’s good news that planners


have been instructed to fast- track the reinstatement of damaged buildings. And the package of rates and tax concessions will soften the blow for some. But relationships and


community cohesion will take longer to repair. That’s why it was so heartening to see hundreds


CONTENTS


NEWS & ANALYSIS 04 Westfield Stratford City 95% let 07


FEATURES 10


16 18


08 Pickles lifts car parking restrictions 09


Retailers count the cost of the riots Bullring completes catering lettings


Contract Services – Cost pressures put suppliers on the spot


Centre Spotlight – Cheltenham’s Regent Arcade


Ireland – Retailers find new opportunities as the downturn continues


REGULARS 22 30 34


All rights reserved © JLD Media Ltd 2011


Cover image - Michael Duxbury


Mall Security is “Essentially” Customer Service


That’s why Shield Guarding has developed mallQM, a unique, quality management, security customer service for shopping centres.


Through an annual rolling training package linked to online testing and KPIs, Shield delivers improved customer service to your customers and value for money to your tenants.


Page 18


If you’re re-tendering your security contract or want to learn how mallQM can improve your security customer service, contact Lance Stanbury on:


Email: mallqm@shieldguarding.co.uk Phone: 020 7582 6975 www.brochure.shieldguarding.co.uk/MallQM


Twenty Years On – Anniversary special Data – All the latest retail facts and figures People – Sleepover in the City


Page 10


of volunteers cleaning up the damage the morning after the riots.


And the spontaneous walls


bearing messages of support that have sprung up in places like Manchester Arndale are evidence - if any were needed - that the majority do not share the nihilistic rage of the rioters. It’s that spirit that retailers


and shopping centre managers need to build on in the months ahead as troubled neighbourhoods look to repair their damaged reputations. Graham Parker Editor


Shopping Centre


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