Risk Reduction / Problem Solving / Project Management Environment: NHS Hospital / Application: Patient entertainment units Customer Problem:
Patients were using the cable to pull themselves up in bed. The TV could have became detached from the supporting arm, resulting in the possibility of patient injury.
Risk that customers product deemed unsafe and unusable. CHH Solution:
Within 2 weeks CHH identified that the screen to arm mechanical connection relied on a single 3mm pin.
2 weeks later a safety mechanism was developed, preventing the screen becoming detached from the arm.
“Having experienced a serious failure in a safety critical environment, CHH provided a technical solution together with an aggressive roll out plan. Both the solution and the corrective action programme were implemented in a cost effective and efficient manner.
Their in-depth product knowledge and understanding of the accessibility constraints made them the ideal partner to undertake the implementation and management of the entire programme.”
Project management of 60,000 repairs at 144 NHS hospitals over a 4 month period.
Customer avoided health and safety issues and a loss of revenue. Return to base repair costs saved. Major redesign costs avoided.
05 | www.chhconex.com
| Page 2
| Page 3
| Page 4
| Page 5
| Page 6
| Page 7
| Page 8
| Page 9
| Page 10
| Page 11
| Page 12