8 Telephone
The two primary local telephone companies are AT&T and Verizon. Information is available online for either company at
www.att.com or
www.verizon.com respectively. AT&T
800.288.2020
Customer Service and Support Center
(California) Verizon
Customer Service – Orders (California)
Mon-Fri: 8am–6pm PST Automated Service 24/7
800.VERIZON
Mon-Fri: 8am–9pm PST Sat: 9am–5pm PST
When you call for the initial set-up, be prepared to spend a good deal of time establishing the account; it is also helpful to call ahead of time (a couple of weeks before you move).
You will need to provide the following information: • Your new address, including apartment number • Your employer or previous employer • Your former address and phone number • When you want the service connected (starting date) • The options you do (or do not) want, such as call waiting, caller ID, voice mail, etc. • And, whether you’ve had an account with this company before
If you have not had phone service before, you may be required to pay a deposit; the phone company will apply it as a credit on your first bill. There may be other installation charges as well. Once you contact the telephone company to set up your phone line and the service is connected, don’t forget to check that the phone jacks in your apartment work.
As a student, you should also consider whether you need high-speed internet access from the telephone company or another service provider.
Other Utilities
Listed below are additional utility companies that you might need to contact. Check with your landlord or manager to see which utilities are covered by the property and/ or already set up (usually water and trash). You may sign-up for most services online or you may call to speak with a customer service representative.
Los Angeles Department of Water and Power
Southern California Gas Co.
800.DIAL.DWP
www.ladwp.com
800.427.2200
www.socalgas.com
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