Ticket Scams
Q) I purchased some tickets to a music concert from what looked like a very official website and later discovered that I got completely scammed. What do you do if you are worried about buying tickets from bogus websites?
“Don’t miss out on festival fun - make sure you buy tickets from a reputable souce”
A) It is important to be aware of certain issues before making an online purchase and be confident the site is genuine. Researching the website that you are thinking of purchasing from can help determine how credible a site actually is. For example it is imperative that every website has a full street address and a UK landline number, so this is definitely worth checking. If you are still in doubt, don’t be afraid to ask lots of questions before you make your purchase. You could ask when the ticket will be dispatched and how you will be notified. You should also find out what the company’s policy on refunds is. When paying for tickets online, always pay by credit card. Under the Consumer Credit Act, your card issuer is jointly liable for the failure to provide goods or services if the cash price of a single ticket is over £100. If you believe that you have been a victim of scam you can report the incident to the police and get a crime reference number. For further advice, call Consumer Direct on 08454 04 05 06 or visit their website
www.consumerdirect.gov.uk
Alternatively contact your local Citizens Advice Bureau 24
West Devon Citizens Advice Bureau TAVISTOCK
Kingdon House, North Street, Tavistock PL19 0AN
Open Monday Wednesday & Friday 10.00am - 2.00pm
Drop in or ring - 08444 111444 during these hours.
OKEHAMPTON
The Ockment Centre, North Street, Okehampton EX20 1AR
Open Tuesday Wednesday & Thursday 10.00am-2.00am.
Drop in or ring 01837 52574 during these hours.
We also offer Outreach advice sessions at Bere Alston Surgery and The Plume of Feathers,
Princetown, every 3rd Wednesday of the month. For further information, or to make an appointment, ring 08444 111444.
For more advice visit:
www.adviceguide.org.uk
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