Service
Expert advice over the telephone via the SMA Serviceline
The experts on our Serviceline support solar professionals during the installation and commissioning of PV plants, advise on technical issues, and provide tips on system monitoring. The specially-trained expert teams are available at various telephone numbers for all inquiries regarding invert- ers, communication products, and Sunny Island products.
SMA service on-site
Solar professionals can rely on our sup- port: we have a well-developed interna- tional service network with numerous ac- cess points, currently in 13 countries. In the event of a service requirement, SMA can be on-site quickly. Thus, we are ready to sup- port our customers around the world, from on-site diagnosis to device replacement.
Device replacement for highest security of return
Should a failure occur, we will keep down times as short as possible by replacing your device. After a call is received, the replace- ment inverter is generally shipped on the same day. To replace the defective inverter, the customer will receive a comparable de- vice with state-of-the-art technology, includ- ing all updates and alterations. If a device is exchanged within the warranty period, the remaining warranty period is transferred to the replacement device. In any event, we provide one year full warranty on all replace- ment parts both within and outside the war- ranty period. And that's not all: our service technicians can take care of the installation of the replacement device upon request.
More security with long-term warranties
SMA products meet the highest quality standards and come with a standard five- year warranty. Additionally, we offer an extended warranty for an additional five, ten, fifteen or twenty years, with which op- erators can assure themselves of the right to free repair or a replacement device.
Interested?
Whether for commissioning, service work or tips on plant monitoring: operators and solar professionals are in good hands with the SMA service concept. Additional infor- mation on our services is available on the corresponding SMA website, where you may also download or order a free copy of our service data sheet.
SMA Technology Australia Pty. Ltd. Tel. +61 2 9669 2889
Tel. 1800 SMA AUS (1800 762 287)
SMA Beijing Commercial Company Ltd. Tel. +86 10 51501685-602
SMA Benelux SPRL Tel. +32 15 28 67 30
SMA Czech Republic s. r. o. Tel. +420 235 510 111 SMA France S.A.S.
Sunny Boy / Sunny Mini Central Tel. +33 472 09 04 40 Surveillance et Communication Tel. +33 472 09 04 41
Sunny Island Tel. +33 472 09 04 42 SMA Hellas AE
Tel. +30 210 9856 666
SMA Ibérica Tecnología Solar, S.L. Tel. +34 900 14 22 22
SMA Italia S.r.l. Tel. +39 0289347 -299
SMA Technology Korea Co., Ltd. Tel. +82 2 508 8599
SMA Portugal, Niestetal Services Tel. +351 2 12 38 78 60
SMA Middle East LLC Tel. +971 2 5591 284 Masdar City, Abu Dhabi (AE)
SMA SOLAR TECHNOLOGY AG
www.SMA-Solar.com
SERVICELINES
SMA Solar Technology AG SUNNY BOY > INVERTER
> COMMUNICATION > SMS CALL-BACK
SUNNY ISLAND
SMA America, LLC Tel. +1 916 625 0870
Tel. 877 MY SMATech (877-697-6283)
+49 561 9522 1499 +49 561 9522 2499 +49 176 888 222 44
+49 561 9522 399
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