employee, and then firing her/him was about A$16,000 [The Courier Mail, Brisbane, 9/95].


You may have an engineer who is technically extremely competent in one organisation and you hire him or her for your firm and it doesn't work out. The reason is all the warm and fuzzy stuff - they don't do things the way we do, their leadership style is not what we are used to, they don't fit in with the team, they don't make decisions the way we do.


The process needs to be geared to increase probability of successful accepts May also need to be able to sell job and or company to unwilling, good prospects?


The Process May be short and internal, or long and involve consultants Depends on nature, level and risk/outcome of job [see outline on problem solving]


Can consist of all, or some of, in this order, or varied order, or all in one hit, the following. CVs may not be necessary for some jobs and you may use an application form instead - it should be designed so that it reveals the same information.


1. Application letter


neatly written, typed or printted why the application why our specific company what is known about us why candidate considers her/himself suitable what she/he can do for us - not vice versa! availability and contact clearly stated


2. Curriculum Vitæ [CVs] or Résumés


I tell students that when applying for jobs that they really want, these are the most important documents they willl ever write. I say to assume that there will be 500 applicants all with the same outstanding qualifications for the job - how will the employer pick one?


Consultants with such a large batch will put 90% in the garbage bin, 8% in the possibles, and 2% in the probables, and their initial cursory look at each CV may last for no longer than a minute. The best qualified person for the job may well go into the bin, but if he or she cannot take the trouble to write a CV which attracts attention at the first glance, how will he carry out the job?


If you run a small business and/or your advertisement has been so cleverly worded that you attract only a reasonable number of qualified candidates, you will have time to read all the


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