News & Technology
emsCharts Teams With FirePrograms Software for Fire Records Management
emsCharts, Inc. announces a collabo‐ rative partnership that connects their web‐based patient data collection and incident reporting software to FirePrograms Software for fire records management. The new interaction between the two products streamlines data entry for Fire Departments that are required to perform EMS incident reporting in addition to fire incident reporting. The emsCharts connector for FirePrograms provides two way data transfer between emsCharts and FirePrograms software systems. FirePrograms offers a wide variety of software and hardware products for Fire Department management. Departments that respond to fire inci‐ dents and also treat patients are required to complete separate reports on both the fire incident and the patient encounter. By connecting the FirePrograms NFIRS 2.0 compliant inci‐ dent record to emsCharts’ NEMSIS Gold compliant patient data collection and management program, users will not need to duplicate data entry efforts.
If a user is creating a patient care report (PCR) from a fire incident in FirePrograms, the user will click an icon in FirePrograms that launches emsCharts in a browser and automati‐ cally logs the FirePrograms user into
emsCharts. Pertinent data will be trans‐ ferred from the fire incident into the PCR. For added functionality, pertinent data from an existing PCR can be trans‐ ferred directly into a fire incident report.
“We have a large number of fire‐ based customers that require dual fire and EMS reporting, and have been ask‐ ing for a streamlined solution,” com‐ ments Pete Goutmann, Vice President of emsCharts, Inc. “We are experts in EMS patient data collection and man‐ agement. Fire reporting, much like EMS reporting, has its own variety of complexities and requires expertise in developing a product that can accom‐ modate those complexities.” Goutmann continues, “emsCharts has always employed a ‘Best¬of‐Breed’ phi‐ losophy with our products and inter‐ faces, and we are thrilled to have found a partner who shares our vision for Public Safety software.”
”Our partnership with emsCharts adds a significant element to our full suite of fire records management soft‐ ware modules,” comments Gary Ewers, President of FirePrograms Software. “With a direct interface into emsCharts, our nationwide users can enhance their current EMS reporting and leverage the full capability of emsCharts, all within their familiar FirePrograms records management software. As experts in fire incident reporting and fire service data manage‐ ment, we are excited to offer this enhanced patient care reporting capa‐ bility to our customers.”
The collaborative functionality between emsCharts, Inc. and FirePrograms Software requires sub‐ scriptions to both services. The appli‐ cation link is available now and is cur‐ rently being used by EMS & Fire agen‐ cies. EMS
20 EMS PRO Magazine
ZOLL Honored for Excellence
ZOLL® Medical Corporation, a manu‐ facturer of medical devices and related software solutions, announced that it is one of only three companies to receive the NorthFace ScoreBoard Award for the 10th consecutive year for 'world class' excellence in customer satisfac‐ tion. Now in its eleventh year, the award is presented annually by Omega Management Group Corp., Billerica, Mass., to companies that, as rated sole‐ ly by their own customers, achieved excellence in customer satisfaction during the prior calendar year. "This recognition clearly demon‐ strates the importance we place on technical support and customer service as we develop products that help advance the practices of resuscitation and critical care," said Jonathan A. Rennert, President of ZOLL. "It is para‐ mount to ZOLL that our customer satis‐ faction levels remain high since our cus‐ tomers are in the business of saving lives."
Methodology for Measurement
Omega's methodology measures customer satisfaction and loyalty levels on a 5‐point scale four times during the year in such categories as technical support, field service, customer ser‐ vice, and account management. The 22 NorthFace ScoreBoard Award recipi‐ ents are companies which, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0. Omega's research shows that companies that consistent‐ ly achieve a 4.0 or above succeed in establishing customer loyalty. EMS
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