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COUNTY COUNCIL LAUNCHES NEW IMPROVED WEBSITE


H


ertfordshire County Council has launched a new-look website in a bid to encourage more


people to access its services online. Like councils up and down the country, the


county council is seeking to reduce costs in order to protect frontline services. Getting residents to do things like report a


pothole or renew a library book online is one way of doing this, with web transactions costing as little as 26p, compared to the same service via telephone which can cost more than £10. Significant savings have already been made by


encouraging greater use of online services, such as the Online Schools Admissions Service which has saved to date £24,000 in data input and printing costs. Chief Executive, Caroline Tapster, said:


“Launching a new website in the current economic climate may seem unusual, but it is actually about saving money. “If we are to reduce the number of costly letters


and telephone calls we receive every day, it is essential that the right solutions are in place and are easy for people to us. To give you an idea, our customer service centre in Stevenage receives around 3,000 calls a day and, in many cases, the


The new-look website can still be found at www.hertdirect.org


information being requested is available on our website. “By reducing the number of calls we receive,


the savings are significant. We would like as many people as possible to access our services online to help us save money. “At the same time, however, we recognise that


not everyone has access to a computer, so people will still be able to pick up the phone and get access to the same information and services." The improved website, which you will still find


at www.hertsdirect.org, was developed in conjunction with a representative sample of Hertfordshire residents and businesses.


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