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Putting A Successful Business To Work:


A Collaborative Approach To Managing Hair Loss


By Jackie Milton


Most people in Northampton and the surrounding area are familiar with Finn & Co, boutique hairdressers, and their recent move from 21 St Giles Street to their gorgeous, larger salon (now incorporating a day spa) at 2 St Giles Square.


Whilst visiting the new salon we heard there was further news in the offing and Finn kindly spared us some time to let us in on their plans.


He explained that along with his partner Russell, the team and with the unstinted support of their clients they have achieved a great reputation and a growing business “... But,” he said “we want to do more; to give something back to the local community”. He went on to describe that they had been inspired by Trevor Sorbies’ My New Hair a charitable organisation dedicated to training professionals who provide a wig service to clients who have suffered medical hair loss and that they had, for some time been considering how to build on this initiative. He explained “Our move to new premises and our thinking about how we wanted to put our lovely salon at 21 St Giles Street to work, has given us a tremendous


opportunity to support the great work undertaken by the NHS in managing hair loss. Wouldn’t it be great if we could provide service users with a choice of hair care either at the Hospital or in the non-clinical environment of our salon?


We believe that some, whilst deeply appreciative of the support delivered by the NHS, may prefer to have this service delivered in a salon that is relatively small, intimate and solely dedicated to people experiencing hair loss. All our team, our clients and our friends were very encouraging mabout the concept; spurred on we contacted the Oncology team at Northampton General Hospital who were very interested in our idea and have enthusiastically worked with us to develop a care path bringing the idea to life where, after diagnosis, service users have the choice to elect a point of delivery for the service.


It’s tremendously exciting to work in collaboration with the NHS; bringing our energies together for the benefit of local patients, allowing them to drawn down NHS services in a salon dedicated to


support people with medical hair loss”.


In early May their new enterprise, 21 St Giles Street, will commence operation offering complete discretion and the same principles of customer led service of the highest quality that operate at the hospital and at Finn & Co. Those clients referred by the NHS will receive, free of charge, a consultation and styling, advice and styling of a wig and then two further hair styling appointments when their hair growth returns.


Whilst the set-up and launch of the enterprise is fully funded by Finn & Co they will be working in the community to raise funds to support the delivery of a subsidised in-salon experience to private clients too. Finn told us they want to give something back to Northampton, to re-invest in the town. What a fine way to do it.


Finn and Co. 2 St Giles Square Northampton. NN1 1DA


01604 603646


www.finnhair.com www.mynewhair.org


neonpublications.co.uk 47


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