TABLE OF CONTENTS
Vol. 10 • No. 2
FEBRUARY Page 24 Cover Story
Back to Monte Carlo The original casino resort adds outdoor terraces,
new slot areas and other improvements to its legendary customer service for the 21st century.
By Rich Geller Columns
Fantini’s Finance Gaming’s Marshall Plan . . . . . . .14 Frank Fantini
AGA
Missing the Mark . . . . . . . . . . . .16 Frank J. Fahrenkopf, Jr.
Departments
PHOTO: JEAN JACQUES L'HERITIER MONTE-CARLO SBM COVER PHOTO: RALPH HUTCHINGS, MONTE-CARLO SBM
Features
Reinventing Retail . . . . . . .18 A look at retail, dining and entertainment, and how the latest offerings away from the casino can enhance the
bottom line. By NormaLynn Cutler and Julie Brinkerhoff- Jacobs
Keno Affirmation . . . . . . . .30 Despite some ups and downs in revenue, operators agree that the keno numbers game is an
essential part of the casino mix. By Carolan Pepin
Focus on Protection . . . .34 Our experts focus on casino surveillance and security in our annual World Game Protection report:
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Securing Vegas . . . . . . . . . . . . .34 What’s going on with Las Vegas security in the wake of December’s casino robberies? By Willy Allison
Tools of the Trade . . . . . . . . . . .36 A veteran security professional examines the essential tools for casino protection. By Anthony V. DiSalvatore
Proactive Prevention . . . . . . . . ..40 A look at the success of the “IOU Patrol” in surveillance—“identify, observe and understand.” By Derk J. Boss
Internal Vigilance . . . . . . . . . . . .42 Detection and prevention of internal theft requires specific proactive techniques. By Jessie Beaudoin
Meeting the Challenge . . . . . . .44 A 25-year veteran of surveillance and security in the casino industry examines the five greatest challenges facing his profession. By Darrin Hoke
www.ggbmagazine.com • February 2011
The Agenda . . . . . . . . . . . . . . . ..4 Dateline . . . . . . . . . . . . . . . . . . . .6 Nutshell . . . . . . . . . . . . . . . . . . .12 New Game Review . . . . . . . . . .45 Cutting Edge . . . . . . . . . . . . . . .46 Frankly Speaking . . . . . . . . . . . .47 iGames . . . . . . . . . . . . . . . . . . .48 Goods & Services . . . . . . . . . . .50 People . . . . . . . . . . . . . . . . . . . .53
Casino Communications . . . . . .54 With Cristino “Bong” Naguiat, Chairman, Philippine Amusement and Gaming Corp. (PAGCOR)
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