3 CONTENTS
Editor Graham Parker 020 7419 2751
graham.parker@
jldmedia.com
Staff writer
Mia Hunt 020 7843 4320
mia.hunt@
jldmedia.com
Group advertisement manager Graham Harvey 020 7419 2755
graham.harvey@jldmedia.com
Art editor Ivan Lee 020 7843 4339
ivan.lee@jldmedia.com
Advertisement production Ian White 01943 609488
scads@jldmedia.com
Managing director Tim Langford 020 7843 4317
tim.langford@
jldmedia.com
Editorial board Catherine Lambert, Jones Lang LaSalle
Colin Wilding, McArthurGlen Howard Morgan, RealService John Prestwich, Cushman & Wakefield Martin Taylor, Martin Taylor Associates Peter Levins, Bannon Andrew Parkinson, Bluewater Paul Sargent, Multi Development UK Martyn Chase, DTZ Bill Giouroukos, Westfield Caroline Kirby, Capital Shopping Centres
Neil MacKenzie, The Disney Store
Shopping Centre 2nd Floor, Centa House, 61 Birkenhead Street, London WC1H 8BB 020 7843 4339
www.shopping-centre.co.uk
Shopping Centre is published monthly. Single copies: £6.00; annual subscription: £72 (UK & Ireland), others POA Printed by S&G, Merthyr Tydfil, Mid-Glamorgan Average net circulation 12,241 (July 2008 – June 2009)
2011 marks the 20th birthday of Shopping Centre magazine, and to celebrate we’re launching a year-long series of articles looking at the way the industry has evolved over the past two decades.
Editor’s letter I’m delighted to welcome
back two former stalwarts of the magazine – Eric Williams and Sean Kelly – as contributors to this special eight-page section which will run throughout 2011. The French have a saying:
plus ça change, plus c’est la même chose. And it’s immediately clear that it applies to shopping centres. The headline on the front cover of the first- ever issue of the magazine was “Shorter leases on the way.” Well, that’s one Eric Williams
prophecy that did come true. And leases are still getting shorter to the extend that rent review surveyors are threatened with
CONTENTS
NEWS & ANALYSIS 04 06 07 09
FEATURES 14
25
All rights reserved ISSN 0964-1793 © JLD Media Ltd 2010
Simon pulls out of CSC bid
Malls beat the big freeze to deliver sales uplift VAT rise and raw materials hike threat for 2011 Ray Cliff looks for new openings
Catering – Buffet restaurants are in the market for larger than ever units
Commercialisation – RMU operators are looking to trade up into kiosks
REGULARS 13 17
35 36 42
Retailer Spotlight – Blue Inc
Twenty Years On – Anniversary special Lettings – The latest market moves
Data – All the latest retail facts and figures People – Service with a smile at Bluewater
Page 31
Mall Security is “Essentially” Customer Service
That’s why Shield Guarding has developed mallQM, a unique, quality management, security customer service for shopping centres.
Through an annual rolling training package linked to online testing and KPIs, Shield delivers improved customer service to your customers and value for money to your tenants.
If you’re re-tendering your security contract or want to learn how mallQM can improve your security customer service, contact Lance Stanbury on:
Email:
mallqm@shieldguarding.co.uk Phone: 020 7582 6975
www.brochure.shieldguarding.co.uk/MallQM
Page 14
extinction. Fun though it is to leaf
through the back issues, I don’t want the retrospective to be an exercise in idle nostalgia. It’s important to draw lessons and one jumps out from this first edition. The Galleries in Bristol was
reportedly worth £120m when it opened in 1991. Despite regular investment in refurbishment it’s just been sold for £50.2m. As Mrs Thatcher would have
said back then: “You can’t buck the market.” Graham Parker Editor
Shopping Centre
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