Valet Parking Only for the Rich? Not AnyMore from Page 35
in-house. Their liability is reduced; and training and staffing are handled. One company told us that the valet contractor has a vested
interest in doing a good job. If hotel staff is running the parking, it can lose sight of the little things that keep the front door run- ning
properly.The valet contractor ismotivated to do a great job. He knows that if he fails, he’s losing an entire contract, and per- haps a referral. Training valets is job one. Safety is most important; con-
stantly review driving habits. One company gives a $25 gas card to each member of a valet team if they go a month without an accident of any kind. Another thing we heard was that it is extremely important
to inspect the vehicle before taking possession. Ensure that any dings, scratches or other damage is pointed out to the customer and noted. This makes for a happy customer, and insurance broker. Also, be concerned about the valet’s individual safety. They
must take no risks. PTwatched the CEOof a valet company take a cone and cover a dangerous electrical outlet thatwas nearwhere the valets had towalk.He didn’t ask someone else to do it; he did it himself. Some of the valets noticed. Itmade a difference. Recognize when your valet people do something right, as
well as correct when theymakemistakes, PT was told. Remember that valets are driving high-poweredmachines in
confined spaces filled with people who aren’t looking at what is going
on.Valetsmust be aware of their surroundings at all times.
Valets get a bad rap. Of course, there are problems, but daily
across the country there are thousands of dedicated professional valetswho have high-level skills, take care of their customers and have no accidents. At one time, valetswere seen at tony restaurants and top-end
hotels. Today, you see them everywhere, on-street, at the mall, at theaters, and even at the Pink’s hot dog stand in Hollywood. Valets just for the rich? Not anymore.
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Wheelchair tie-downs thatmeet Restraint Systemstandards
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