mselves ...’


Right? Well, not really. The location is charged 3% for each transaction. So the $1,590 reversal cost $95.40 (3% in each direction.) If the manager had followed the written procedure and issued a check to the customer, he would have saved half the fee, or nearly $50.All this to col- lect $15.90. One garage discovered that some of the vehicles that


parked there had tax exempt certificates. That means those vehicles didn’t have to pay the city parking tax. It’s nearly 20%, so that meant about $50 was due to be returned to a dozen cars. It’s $600, but most costly was the audit procedure that had to be done tomake it happen.Not only did the exemp- tion certificates need to be verified, but they had to be checked against the actual autos, since they were attached to the cars, not the drivers. Had the procedure been followed properly when the parking permits were issued, this costly procedure would have beenmoot. I learned that when one garage converted from pay-on-


exit to pay-on-foot (machines), the actual gross revenue increased 2%. No increase in parkers, just in revenue.Why? Because money was no longer being handled by staff, and no


Why? Because money was no longer being handled by staff, and no manual tickets were being processed


manual tickets were being processed since there was no way to do it. In this garage, that amounted to $2,500 amonth right on the bottomline. How about the case where a parker decided that he was


too old to park where he was supposed to – inside a “nest” on the third floor – and left his car for 10 days on the bottomfloor next to the exit.When he came to get his car, he drove through the “nest,” thinking he would recycle his card. Of course, the system caught him at the exit gate. The night manager simply opened the gate and reset his card.After all, he was a senior citizen with a limp. In reality, that senior was healthy as a horse and ran marathons. He cheated the parking operation out of $150. One revenue control supplier has come upwith a solution


to some of these problems. It’s a software program that requires the manager to enter what corrective action he took for every exception transaction. That report is then included with the daily report. In one case, I found that when the system went in, there


weremore than 100 exceptions every day (anti-pass-back vio- lations, manual transactions at a cashier, canceled transac- tions, override of the gate,manual gate opens, etc.). After a month of the requirement to fill in the report, themanager had reduced the exception number to fewer than


Continued on Page 34 Ticket Dispenser Barrier


(Also Available without LED Beam)


BOPS510 (Magnetic Ticket Solution),BOPS530 (Recycling SmartCard),BOPS540 (Barcode Ticket Solution).


Our patented ICCtechnology provides the industries fastest transaction (0.9 seconds) between themanagem


BOPS510 (Magnetic Ticket Solution), BOPS530 (Recycling Smart Card), BOPS540 (Barcode Ticket Solution).





Our patented ICC technology provides the industries fastest transaction (0.9 seconds) between the management computer and all local units.


computer and


In-lane payment via credit card or debit card are also available upon request.


available upon In-lane payme


nt via credit card or debit card are all local units.


request.


TheDKEEAutoPay Station (Pay on Foot Station) allows your customers to pay prior to returning to their vehicle,


The DKEE Auto Pay Station (Pay on Foot Station) allows your customers to pay prior to returning to their vehicle, streamlining the exit and payment process, meanwhile allowing you to automate the payment process via coin, cash, validation, credit card or debit card.


streamlining the exit and payment process,meanwhile allowing you to automate the payment process via coin, cash, validation, credit card or debit card.


TheDKEEproduct line is designed toworkwith any sized parking lot or garage, easily coordinatingwith the systems


computer revenue control systems.


For further information, please call and visit our website at www.dkee.com


For further information, please call and visit ourwebsite at www.dkee.com


ww US office


US office : 3701 Wilshire Boulevard, Suite 520, Los Angeles, CA 90010 dkee.com


www.dkee.com www


Head off ce : 6f , Ace Techno Tower Seoul, 152-053, Korea


Head office :i


Seoul, 152-053, Korea Tel : +82 2 838-2611


through


Phone:Phone: (213) 380-2611(213) 380-2611 Fax : Fax : (213) 380-2613(213) 380-2613 6fl, Ace Techno Towerl





,, 197-17, Guro3-Dong, Guro-Gu, dkee.com


Please feel free to also contact any of our distributors located th


Fax : +82 2 859-8050 feel


Tel : +82 2 838-2611 Fax : +82 2 859-8050 any of our distributors stributors hrough the United States and South America JANUARY 2010 • PARKING TODAY • www.parkingtoday.com 33


197-17, Guro3-Dong, Guro-Gu, E-mail E-mail : dkee: dkee@dkee.com


3701WilshireBoulevard, Suite 520, Los Angeles, CA 90010 E-mail E-mail : salesusa: salesusa@dkee.com  ww.dkee.com


The DKEE product line is designed to work with any sized parking lot or garage, easily coordinating with the systems computer revenue control systems.


also ent


For 25 years now, DKEE has been providing it’s BOPS (BestOperating Parking System) product line to customers around theworld. DKEE is nowproud to bring this product in full force to the United States.


For 25 years now, DKEE has been providing it’s BOPS (Best Operating Parking System) product line to customers around the world. DKEE is now proud to bring this product in full force to the United States.


Automatic Pay Station


 





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