automatic data capture
point of sale
delivered to the various departments. When required, the recipient signs for the delivery on the Memor’s touch screen.
Full traceability
When all deliveries have been made, the mobile computer is placed in a base station and all the collected data is transferred to a database, which can be checked at any time for information; such as when and where the package has been delivered and received. Pia Kaufholz, from the Postal Department at Skejby Hospital, commented: "The mobile computing solution with the Memor device not only saves us time, but has also given us full traceability so that we always know exactly which package has been delivered and when. Therefore, there are practically no conflicts between the different departments as to whether a package has been delivered or not. This is an easy, simple and cost effective IT solution that provides very clear and tangible benefits during day-to-day work.”
Significant difference Kaufholz continued: "There is a significant difference between the past, when everything was recorded manually, and now, when everything is registered with the Memor mobile computer. We have noticed a significant time reduction. In fact, time has been cut in about half, which translates into a few hours of work each day. In addition, we now
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“In extremely rare cases where a package has been delivered incorrectly, we can now see it in the system, since we have registered the barcode on the shelf where the package has been delivered.
Quick and easy implementation Finn Henning Bach Sørensen, a colleague of Ms. Kaufholz at the postal department, which was the main advocate for the purchase of the new IT solution, added: “The fact that the solution with the Memor is so quick and easy to implement adds to the satisfaction with Delfi’s solution. It is a very good investment. I knew that our central warehouse had been using a mobile computing solution from Delfi for several years, which they were very happy with. So when we finally got the green light for this investment, we contacted Delfi and explained our ‘problems’. We had a good meeting with them and promptly received a reasonable offer.”
After having signed the contract, it took less than a month from the
Therefore, all the confusion that occurred when a package had been delivered to the wrong department no longer exists. This makes everybody
All employees of the postal department learned how to use the Memor handheld mobile computer after a very brief training period, and one and a half years have passed without any problems.” – Finn Henning Bach Sørensen, Skejby hospital.
have full traceability, which means that all the information regarding when packages are received and where they are distributed is fully documented. So there is no longer any doubt as to whether we have received a package or not.
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happy on both sides." Kaufholz and her colleagues' evaluation of the Delfi solution with the Memor is clear: "It is not only smart and fast, it is also incredibly easy to use. We are all very excited about it and cannot understand how we managed before using this solution."
first meeting for the system to become operational. The solution set-up went quite smoothly, recalls Sørensen. "All employees of the postal department learned how to use the Memor handheld mobile computer after a very brief training period, and one and a half years have passed without any problems,” he said. “The users are satisfied, having good support from Delfi and not having experienced a single technical problem in either the mobile computer or software. The convenience of the solution further enhances our satisfaction. The complete solution with mobile computers and specially developed software has been a great investment, which we will recommend to others."
IT RESELLER – NOVEMBER 2010 23
CASE STUDY
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