automatic data capture
point of sale
St Ann’s Hospice takes its retail operations to the next level
S
t Ann’s Hospice’s Charity shops have gone live with Maxa Solutions’ CHARiot Point of Sale (POS) solution, which incorporates a
special Gift Aid Module. Like most retail organisations, St Ann’s has had to adapt to the changing consumer trends and embrace the fast pace of commercial retailing with new operational strategies. Furthermore, Government cutbacks will inevitably begin to bite; therefore all retailers will have to work much harder to win and keep customers. Founded nearly forty years ago, today St Ann’s Hospice has become the largest hospice in Greater Manchester. The Hospice helps those people who have progressive and life- limiting illnesses, as well as supporting their carers and families. They serve a population of around 1.2 million people within Manchester, Salford, Trafford, Stockport and parts of Cheshire.
Keener business intelligence and sales analysis One of the many ways the charity raises money is through its retail operation which they rely on to provide a regular and sustainable source of income. St Ann’s has 12 charity stores, 11 traditional shops and one furniture shop. The key reasons for implement - ing Maxa Solutions’ CHARIOT EPoS solution was driven by their need for keener business intelligence and sales analysis enabling them to achieve better planning and reporting capabilities in real time. Also it was imperative that they set up a mechanism to take advantage of Gift Aid on
Andrea Percival: “ The charity sector has very specific challenges and we have spent significant resources over the years in developing tailored solutions that address the needs of charity retail operations.”
Donated Goods (GAoDG) which allows charities to reclaim the tax on sold donated goods as long as they can provide an audit trail, and they have the permission of the donor.
Comprehensive research The CHARiot solution includes EPoS terminals, barcode scanners, barcode printers, routers, cash drawers and CHARiot software with the fully integrated Gift Aid Module, which was created specifically for the charity retail market. The ongoing relationship provides day-to-day support for the stores as well as future software development implementation. Anthony Lord, general manager, St Ann’s Hospice said: “We carried out comprehensive research and due diligence to find the right IT solution and the right IT provider that would suit our requirements. We >>
14 IT RESELLER – NOVEMBER 2010
www.itrportal.com
CASE STUDY
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